Subway — Restaurant in Huntington

Worst manager I have seen/heard working in any service anywhere. I place an online order....20 minutes later arrive to pick up my food. After waiting 10 minutes i give my name to the worker and she said your order is down there (at the register) I go to the register where the manager is and has been standing since I walked in yelling at all her employees in front of customers. The workers would go to do a task the manager would bark stop ill get that and proceed to stand at the register (not ringing anybody up because nobody was getting there orders) there were 4 online orders in front of me waiting on theirs to be made. Regular customers were coming in as well. The employees were trying their best to get orders completed in the order they were received. The manager yelled to the employees what are you guys doing?? Stop with the online orders ill get those you worry about the people in front of you. They stop making online orders and start making current customer orders. The manager never left the register to make any orders. I go up and give her my name and explain her employee said my food was ready at the register, she replied "dont you think i heard what she said? Im telling you ive been working on online orders and yours isnt ready" to which i replied at the point yeah it would be kind of hard to finish an order standing up here at the register for the last 15 minutes...As more online orders are coming through, the workers realize there are 5 people with online orders standing in front of them so they to back to completing those orders where the manager goes to the 1 female working and says I don't understand why you keep working on online orders when I'm telling you not to. I got my order after about half an hr of her insulting her employees so upon leaving I told every employee in the building if I were in their shoes I'd straight up walk out the door if she talked to me that way in front of a room full of customers let alone the fact she stands in a corner and just barks orders without doing a single thing to help. There was no sorry about your wait, no nothing. She did make it very clear online ordering is useless there because she doesn't care about online orders.....only people in front of her face need their...

My daughter called in ahead to ask if we could place an order. Someone else (me) was going to stop in and pick up the order. Were told that would be fine but that, "we're kinda busy because it's game day".

When I arrived to pick up the order (20 minutes later - I've got time stamp on phone call and subsequent video I shot - to show how busy they weren't), there were 3 customers in line. Wow, so busy "game day".

The two employees behind the counter were talking about the call-in order (right in front of the whole 3 customers in the store) "you think we should get it ready?" one asks. The other, "nah, let'm wait till they get here" laughing. "who do they think they are, calling in on game day. We're too busy!". By now, there's only 2 other customers in the store.

In the meantime, I'm the only other one standing in the store. And I'm looking right at them while they're talking. Going on about the stupid people calling in an order.

I might point out that there is a sign in the store for a special line for people picking up pre-orders.

I stepped up to the counter to inform them that I was the person picking up that order. Told them that I was the one picking up the order for the stupid person that call in ahead. I told them not to bother and to cancel the whole order

$35-$40 order.

And walked out.

Walked back in a moment later, shooting video with my phone to record, for later use, just how busy they were. Now, there's NOBODY else in the store. The employee behind the counter starts yelling at me "You have to leave the store SIR!" "I'll have you know I'm authorized to call the police!"

First class experience.

I can assure you that the ownership of that establishment is going to be informed of...

This location has unfortunately declined significantly since the owner no longer attends. The management's treatment of staff—sometimes to the point of embarrassing guests—is deeply disappointing. The quality of the food has also deteriorated to a borderline unacceptable level.

As a paying customer, I expect to be treated with respect, not met with disdain, as I was during my last visit. Voicing legitimate concerns about inedible food should never be met with condescension from an unprofessional manager.

This experience reflects poorly on the Subway brand and falls far short of the high standards that the owner upheld when present. Regrettably, I will not...