Chili's Grill & Bar — Restaurant in Huntsville

I don't leave negative reviews often. But this last visit I had with my friends 100% deserves one.

Yesterday was my 21st birthday. I wanted to go to dinner with my friends and teammates to celebrate at a place that has options for everyone and that we can all afford. I called yesterday morning and made a reservation. We show up and when it comes around time to order, this is where everything started going downhill.

I went to order my first ever legal drink, I'm super excited, yada yada. Why did it take 5 minutes for our server to put my drink order in? It was a rum and coke. nothing super complicated at all. She couldn't even tell me or my friend what rum they had. As for all of my other friends, they said they had problems in terms of her not knowing prices, or what toppings some things come with. They would ask her something and they would just get an "I don't know". Even though she has the entire menu at her fingertips with the tablets they use, "I don't know" should not have been the first answer she gave several of us.

Our food comes out relatively fast considering how large our table is and I can applaud that for a moment. However we were missing some sides and once we had our food our server vanished. Towards the end of our meal, they were very clearly trying to get us out. It was around 9pm when we finished our food and they closed at 11pm. They had a busser checking our table more than our server and they even left one of the buckets at the booth next to us to take back to dish. We did not feel very welcome at that point and already wanted to leave.

During the timespan of us being there, we heard 4 other tables get the birthday song and a free lava cake. We told the server at the beginning that it was my birthday and I even had a little headband on and a gift on the table. Very obvious to anyone walking by. This was even mentioned after we were done eating when we asked for the cookie. All they did for me was walk it to the table and set it down. We did not receive the same treatment that the 4 other birthdays got and I was really upset. Granted, it's not the end of the world, but its disappointing. One of my friends then received their side dish after we had finished our desserts. What's the point?

Keep in mind we have been there since 7:30pm and it is now 9pm and we were never once offered any refills. I had an empty glass from the bar almost the whole time and there was no attempt from our to make more sales there. Some of my friends were able to drink the melted ice in their water as their "refill".

Checks were requested at about 9:30pm and she was insistent on taking our cards as opposed to scanning the QR code and paying online. After the service we had received so far that made a lot of us nervous. After our server walked away with our cards, we see her moments later running food for a different table. Double nervous. Most of us did not receive our cards back until almost 10pm. Triple nervous.

I spoke with the manager to let her know that we never have had bad service when dining here, even with bigger parties, but today was very disappointing. It really soured the mood for the rest of the evening which I was looking forward to on my 21st birthday. The manager was very receptive of the situation and was able to get us our desserts for free (which mine was supposed to be free anyways but I'm glad I could at least get my friends tabs a little lower.) From that point on we saw the manager more than our server.

In the end our server asked for us to give her a 5 star rating. Which is hilarious to me because she made us feel unwelcome, offered no refills, and practically wasn't there. I hate to pull this card but as someone whos worked in restaurants since it was legal for me to work, this was unacceptable. It is server 101 to offer refills and to make sure your guests have what they need. We usually have a really good time at this location but after what happened last night we will probably not be returning for...

I’ve never been this upset about a dining experience in my life. Chili’s in Huntsville, TX, what on earth happened to you? This was hands down one of the worst meals my friends and I have ever had, and it completely ruined our evening.

We were a large group celebrating a birthday (we reserved an adequate table), and the service from the moment we sat down was a joke. One of my friends has a red meat allergy and I asked the server if a dish had red meat in it. The response? "I don’t know." When pressed further, they couldn’t even be bothered to ask the kitchen or check the ingredients—just a blank stare. I’m autistic and have food sensitivities, so when I tried asking about specific ingredients in dishes to avoid issues, I got the same dismissive “I don’t know" over and over. The last time I asked, the server flat out said, “I don’t know, I just work here.” I’ve never experienced such laziness or incompetence from a server.

But it gets worse. A friend of ours ordered a black bean burger with no meat, specifically because he couldn’t have anything that wasn’t halal. What did they bring? A black bean burger with BACON on it! When he tried to send it back, the confusion and attitude from the server was infuriating, as if we were the problem. How hard is it to follow basic instructions?

On top of that, the server tried to pet my service dog without asking. This is not just inappropriate, it’s illegal, and it added to the chaos of an already horrible night. I was so overstimulated by everything that by the time dessert came, I asked for something as simple as plain vanilla ice cream. After what felt like an eternity, I was served vanilla ice cream with chocolate swirled all over it—completely ignoring the fact that I’d made it clear I didn’t want that. Fixing these mistakes took hours because our server would disappear for long stretches of time.

By the end of the night, I was so overstimulated I had to leave early with my service dog and have a friend pay for my meal. It didn’t help that the tabletop payment systems were broken (not the server’s fault), but dealing with this disaster while waiting to fix all the errors on the bill was beyond exhausting.

And as the final insult, after all this nightmare of a service, our server had the audacity to ask for a five-star review! No refills, incorrect orders, no knowledge of the menu, and constantly disappearing—and yet they wanted a five-star review? Absolutely laughable.

Chili’s, I don’t know what’s going on at this location, but after this nightmare, it'll take a miracle to come back. I’ve never felt so disrespected and unwelcome at a restaurant, and I’d suggest you seriously reconsider how you’re running...

This was honestly one of the worst dining experiences my friends and I have had at this establishment. We have all dined here together in large groups before and the service was amazing. We always make an effort to be a low maintenance as possible, tip well, and try to be generally calm patrons. Last night was a special occasion for our group, we were celebrating our friends 21st and it was HORRIBLE. We made a reservation beforehand and were sat pretty quickly, thank you hostesses! When we arrived at the table it took about 15 mins for our server to come greet us and take drink orders. There was little to no answers when we had questions instead we got "I don't know and I just work here". Trying to order adult beverages was the worst part, our server had little to no idea what we were talking about. We did have some arrive late, and they were also waiting long times for orders and drinks. Once we finally got to order food almost 30 minutes later, after waiting for a few other friends to arrive, the food arrived quickly. Sadly most of the orders were wrong or missing items. Trying to send them back was like pulling teeth, our server at this point almost vanished into thin air. We were never offered refills and had to flag down other servers in order to get things fixed. This was not even the worst of it. I told our server multiple times it was a birthday party, and she even confirmed it by checking our friends ID. We wanted to make a big deal since this was her 21st. When we finally were able to order desserts most of them came out wrong. After receiving desserts, that were also wrong, we then finally received our sides that were missing. Server was very reluctant to fix problems and left us alone the entire time we were there. Most of the tickets were also wrong, after our server spent the better part of 20 minutes separating them. We went through all the orders multiple times and were still charged for the wrong things. The manager was helpful in resolving most of these issues but it was still disappointing. It will take a lot for us to return. Chilis in Huntsville we are VERY...