Red Lobster — Restaurant in Huntsville

I made a reservation a week before the actual date we would visit the store ! I had a party of 10 6 adults 4 children! We arrived @6:50 there was 7 of us there at that time we waited 15 mins to be seated which was fine but the table wasn’t ready the restaurant was not even busy my server had 2 tables a 4 top & a 2 top they both had already ordered before we even sat down. We waited 20 mins for drinks regular soda drinks a few of us order alcohol beverages they didn’t come until maybe 30-35 mins of being ordered all watered down because they have been sitting at the bar another server delivered our drinks & one was wrong she did everything she could to make it right just for the drink for my mom and she did once again not our server & this is my sons 11th bday dinner he chose red lobster out of ALL he could choose he chose this he loves seafood we always go juicy crab but he requested red lobster we finally got drinks after 20 mins even been greeted then biscuits my server didn’t even bring my soft drink I ordered or a water because I did order an alcoholic beverage my 4 year old even told the server how hungry he was after waiting over an hour so it was 8:50 still no food still missing a alcoholic beverage my sister in law complained about the time mind you we have 4 kids who are hungry we haven’t eating since lunch the manager informs us the GM is not there and she told me sister in law don’t be disrespectful I will take care of you so we wait and nobody comes over we ask for a check to pay for our drinks we had nothing we finally walk out the waitress comes to our car and says I was putting the food on the tray to bring out lol it’s been 2 hours now since we arrived at the restaurant.. so we come back in and pay for our drinks which was $38.00 we ordered over $200 if not more worth of food I was a server and bartender for 6 years for this establishment to just be reopened & revamped worst experience I had to order food else where once we left there & it was after 9pm there was no apology no care no resolution And the worst part about it is at the store was not even busy, especially for a Friday night So my family went home hungry after waiting two hours and having...

I have eaten at this Red Lobster lots of times over the years of living here but have never ordered online. So early this week I decided to order online as a birthday treat for my daughter & I because we always spend our birthdays at this restaurant & missed it this year. So I spend 85$ on food with tax it was almost 96$ I have to tell you it was the worst food I’ve ever eaten from there. The broccoli was mush ( well over cooked ) the meat chewy, the fries was all dried up . The croutons on the salad was stale. But that’s not the worst of it. We ate and it wasn’t until A few hours later when I looked at my receipt I realized I hadn’t received my mushrooms that I ordered . No big deal I thought , I’ll call the next day and get them to refund. So I called was put on hold for about 8 mins so I decided to call back and hung up .

Then I called back later in the day I was put on hold 3 times (each time I explained my problem) which came to a total of around 18 mins when I last looked at my phone. When the girl finally picked up I explained again I asked to speak to the manager . She told me he was busy in a meeting which I thought was odd at the time I called and that she would have him call me back. She was about to hang up and I said well don’t you need my number ? She replied I have it . I said ok don’t you need my name . She said I have your number . I asked her what her name was so I had a record of who I spoke with IF that manager didn’t call me back. ( which he hasn’t) she told me I don’t have to give you my name . I said yes you do. With that she said no I don’t and slammed the phone down. I have not heard from that manager still. Didn’t expect to to be honest . Yet they still charged me for a starter I didn’t receive. All in all I spent $96.00 and the food was absolutely terrible. The customer service was the worst . I have also called corporate and you guessed it , still waiting on them to call me back. I could call back but I’m waiting to see how long it will take them to pick up the phone . I will not visit this establishment again. I will wait until I travel and go to another one if I need a RED LOBSTER fix . Very...

I had the pleasure of being served by Tacoya at Red Lobster on Mother’s Day. When I say served, I will clarify, as I have worked in hospitality. This is what I mean … "Served" isn't just about bringing food to the table; it's about delivering care, attentiveness, and warmth. A great waitress embodies this by making each guest feel valued, ensuring their experience is smooth, enjoyable, and memorable. To be truly served is to receive more than just a meal—it’s to be welcomed, looked after, and made to feel at home with skill, kindness, and grace. Tacoya is awesome!

People don’t understand that being a server is a difficult job because you are dealing with so many different personalities or long food waits from the kitchen. People stop complaining about wait times on special occasions! The waitress doesn’t have control over the kitchen and if you want it quick… stay home and cook it yourself. Servers are not cooks.

Now as for the food and the kitchen, Red Lobster is consistent with their food. Meaning…It’s a quick seafood preparation.

My major complaint with the food is…someone steamed or boiled the broccoli in the same water as some seafood. That’s a HUGE No No, especially for a vegan, vegetarian or someone allergic to seafood. My husband was kind and laughed when I said this broccoli tastes like clam water. He said… I wasn’t going to say it out loud, but yes it does. So, for the Kitchen staff and its Manager- STOP doing this.

I also hate how the linguini was mushy and has too much water when plated. It does not absorb the cream sauce because it has too much water. The meal tasted like a mess of seafood on old oatmeal.

But, like I said Red Lobster is consistent and I usually stick with same meal. I changed this time and it was not good. Try testing other pasta instead of noodles that expand or expire when not served quickly.

So, thanks again to my server and hopefully my comments reach the kitchen manager and general manager for consideration. The broccoli steamed or boiled in seafood water could cause you serious problems if...