Subway — Restaurant in Huntsville

On my way to work I stop by to pick up an online order for two sandwiches. I dropped off one for my daughter while she stayed with her grandmother. Once I got to work and got ready to eat my sandwich it was made completely wrong. My daughter doesn’t like red onions or teriyaki and they put it on her sandwich. I literally had to wait 30 minutes for online order and they still got it wrong. The guys fixing the order was playing with his hair and nose during the time he was making the sandwiches. Which is very unsanitary, but I was hungry in a rush so I had no choice but to tuff it out. I contacted the manager to explain the food was wrong and he was extremely rude. He claimed that he was the district manager of all Subways in the area, but he was fixing the sink or something when I went in there. He seems more like maybe a relative to the employees that screwed up the sandwiches. Probably wasn’t even the manager. He was very much defensive about the employees and I never seen a district manager fixing stuff in the store. He just kept giving me excuses that he was a trainee and made a mistake. Okay, but we had to throw away our sandwiches and order uber eats, which I hate having my food delivered in other people personal vehicle. He expressed no empathy. He doesn’t care about the customer when the employee made the mistakes. How could you tell me the trainee is trying to learn but all you can do is apologize for the mishap and that’s IT. I understand he was trying to learn that’s the reason I had patience while waiting 30 mins for my online order. Never again will I eat at any Subway location that I would even think help this person make another cent, so rude. Then the female employee asked me what’s wrong and why you can’t just couldn’t eat the cold cut. Words, like that just cause you to get...

This location use to be good but ever since their remodel it’s been horrible. I don’t know if they got new employees bur they don’t know what they’re doing. It does look nice and clean but the service is ridiculous and not having the correct beverage products for the last month. Dr. Pepper was out. Then the tea dispenser wasn’t working and when I told an employee she just snapped back “well I just filled it” as I demonstrated to her how it wasn’t coming out and she walked away. Then the second time in the ice machine was out of order and once again multiple fountain drinks weren’t available. I place my pick up orders well in advance (cause I know they get busy) and every time I get there they are beginning on making it or leave the bag behind the counter where I can’t get it so I have to wait to be acknowledge before I asked about it because I don’t want to be rude to the other people in the middle of ordering. I use to like this location and go often because it’s so close to work, but I think I’ll take my business to Firehouse subs...

The food is fine, but the service could really use some improvement. I don't know who the black girl at the counter was tonight, but when I asked to get some cups of ranch on the side, she couldn't have been more disgusting with getting them. A black cup was flipped upside on the counter, God knows how dirty that might have been. And then she carried the cups with her fingers inside the cup. I'm talking bare-handed fingers all up inside the little black cups, with no gloves on. That's so disgusting. Idk if she's new to service industry, but jfc, wear some gloves before you do something like that. Oh, and the kicker? After she had gotten her greasy fingers into the side cups, she decided to then put some plastic gloves on. It's the little things like this that really puts a person off wanting to eat at a restaurant. Put your dang gloves on first before touching people's foods, my God woman! I didn't even want the cups of ranch after seeing that display of...