HotBox Pizza — Restaurant in Indianapolis

We have been ordering from hotbox pizza and have never had an issue until our most recent order. We received a half eaten pizza and called to find out what happened. The person I spoke to said they would send us a new order. The order was never delivered. I called the following day. I spoke to someone named Kevin who was very rude from the start of our conversation. He kept referring to me as “honey” though I asked him to please not call me that. He refused to help me with my issue. I asked to speak to his manager and he stated he was the manager. He would not give me his full name, and did not know the hours of the business he was supposedly “managing”. I’m am extremely disappointed with the customer service of this business. I am new to this area and have considered this a great pizza joint but would not recommend ordering anything from them considering they send out...

If it’s great pizza, the best customer service, lightning fast delivery and value that you’re looking for, look no further… Their ingredients are always fresh and plentiful. They feature 18 premium specialty pizzas,each of which is highlighted as the Pie of the Week…. What is the Pie of the Week…? It’s a great way to save a lot of money and enjoy a wide variety of unique and classic styles for half price. Pie of the Week together with Hot Box’s awesome rewards program means you can feed at least 4 hungry adults for about $10. What’s even more awesome about HotBox Broadripple is the dedicated, caring, super skilled staff, they’re the reason I come here at least once a week. Last but not least don’t forget to add an order of their perfectly baked, super soft and fresh bread sticks, you...

I love hot box pizza the food is always delicious and on time. But im really upset that now this is the second time when i order my food that my card gets charged twice! The first this happened my refund for second charge was back on their within an hour. This second time i had 2 charges of 40$ on my card so 80$ charge for pizza! They said the second charge should refund back to my card within a day, its now been two days and my money is still not back on my card. Im not the one to leave bad reviews but this just really upsetting. Deffintly when you call and express your frustration and noone seems to care at all. Now their telling me oh it can take up to 5 days to refund when he told me 1 day when it happened.

Just an update, it took 10 DAYS to recieve my refund for the 2nd charge on my...