Chipotle Mexican Grill — Restaurant in Jacksonville

The staff, well one staff person, who claimed she was a manager was very rude, disrespectful and unhelpful. Didn't have the drink I ordered and didnt tell me that. Only told me she could make me an alternate beverage, I had to ask why and was the drink not available. She was super rude. I asked for a refund, she told me she was unable and I needed to go back to the app to request a refund. I didn't even order on the app. I asked for the manager, she replied she was the manager. Unacceptable. I sent her away. Requested someone else who WAS able to assist me with refunding my beverage from my order. Theeen. I reached out to customer support, they had someone named "Baby Chris" email me. How unprofessional all around. This is a joke. Im not sure if all Chipotles customer service is like this, but I can tell you this location. The service is not friendly and I wont return. As for the online help, having someone with a signature "Baby Chris" only had me even more annoyed. I dont want the free drink coupon Baby Chris emailed to me. I just won't return. They obviously don't take service serious based on the staff in...

Yall, tell me why it’s 9:00 pm, Monday April 21. They don’t have nothinggg!!! I had got a bowl, she gave me a little bit of rice I said “can I get a little bit more rice” because they was literally running out of everything except the sauces. So then we hit the chicken, yall this lady gave me half a scoop of chicken🤦🏾‍♀️. I’m like!??.”Can I get a lil more”. She talking about some “Yeah it’s gone be extra”. GIRLLLL!! you didn’t even give me my moneys worth, running out of food or not, you supposed to give me full spoon scoops of food. Not half scoops. So then I said “girl give me more chicken and hush”. I’m playing 😂. I just said ok, but before that they was out of black beans so I had to get those watery pinto beans, I only got a little, then that’s when they brought black beans and I told her can I get some black beans, next my momma got a burrito, yall tell me why she did the same thing with my momma, she rationalized the chicken. So my momma was saying the same thing, “now that is a little, can I get more”, and then she said the same thing to my momma “it’s gone be extra”. Yall our bowls came up to 29$....

I literally never leave reviews, but this particular visit really ticked me off. We are faithful customers and eat at this Chipotle once per week. We had a bad experience with portion size when ordering through the APP last week and I brushed it off as a fluke because usually this location is pretty consistent with serving size. Well it happened again today and the meal that was served was absolutely unacceptable. My husband ordered the Keto bowl due to dietary restrictions and his bowl was literally only half full with food. The photo in the APP pictured a Keto Bowl FULL TO THE BRIM with lettuce, which provided the volume needed to ensure a filling meal. His bowl had 6 measly pieces of lettuce! We counted because we couldn’t believe that we’d paid over $11 for the bowl that we were served. Do better Chipotle. Please train your personnel on adequate serving size because we the customers spend entirely too much money to not receive food quantities equal in value. PICTURED: What we ordered, versus what...