Cinco de Mayo authentic Mexican Restaurant — Restaurant in Jacksonville

Nothing Authentic About this place

We arrived on a Saturday afternoon around 4 (6 adults/3 toddles). It wasn't busy. The restaurant was clean (including the restrooms). It took about 6 minutes for someone to come to the front to greet us and seat us. We were lead to the section near the restrooms to the left (near the bar). One of the 2 tables that were pushed together was extremely shaky and we had to swap the table out our selves for another one. After being seated It took 19 minutes for someone to come to take our drink order. The drinks came out 24 minutes later. The mojito was fruity, the margaritas (1strawberry/1 mango) were horrible. My niece and sister both had a strand of hair in their pina coladas. We were told they don't have a bar tender the staff just makes the drinks. This was very evident as the margaritas were made with vodka not taquila and we watched as the young man bringing then to us stopped at the 3 compartment juice despenser to top the margaritas off. The server was alerted to the hair in the drinks after speaking to the manager she stated he said it would be half price. When asked to speak with him about the charge the server came back with a new receipt with the drinks removed.

Now to the food. After the drinks were drought out it took 23 minutes for them to come back to take our orders. We had 2. Qusadeilias (1chicken/1steak) - 0 out of 10... they tasted the same and it was nothing more than a Large Taco. 1. Steak tacos - they were actually street taco size) and they were horrible. 1 kids burrito, disgusting. My niece who's used to eating burritos and loves them bot into hers and spit it out. The other items order that were semi decent were 2 kids pizzas with fries, and 3 Chimicungs.

For this place to charge 18% gratuity for groups of 6 or more while providing poor service is ridiculous. The manager who was very visible and attentive to the table next to us, never said a word to our table the entire time we were there. Nor did he come out to speak to us...

Cinco de Mayo was a first-time experience for me tonight. I had a Dining Advantage / Entertainment digital coupon that I had selected a few weeks ago from a $20 credit for a dining advantage coupons through the T-Mobile Tuesday offers. I was so afraid they wouldn't take the coupon when I went to another restaurant a few blocks away the other restaurant outright refused to accept the one for them. The service was absolutely phenomenal. The prices for the food where actually less expensive than what I was expecting. I will definitely be returning to Cinco de Mayo again soon with or without a coupon. The waitress was extremely accommodating to myself and my friend that was with me even with the friend being a person with special needs. I can't say the same for the first restaurant we tried to go to. No matter what situation you have in life, Cinco de Mayo is definitely a place for anyone...

I came in optimistic and ordered the Alambres, expecting a sizzling fajita plate. What I got was something that looked like fajitas lost a bar fight. The beef was basically stew meat strips, chewy and tough enough to give my jaw a workout. Then they dumped bacon and cheese all over it, turning the whole thing into a greasy, lukewarm pile of regret.

The tortillas? Store-bought at best, maybe from the back of a gas station. The beans and rice were so bland, I’m pretty sure they forgot the seasoning—or maybe they just whispered “flavor” to them from across the room.

To top it all off, they’ve got a tiny, barely noticeable sign warning you about a 3.5% credit card fee. It’s like playing “Where’s Waldo,” but Waldo takes more of your money when you find him.

Bottom line: This place calls itself “authentic,” but if this is authentic, I’m a...