I decided to come to this location off Roosevelt for dinner to celebrate my fathers birthday. I would of gone elsewhere but there's a particular plate my dad always like to order. The restaurant was nice and roomy compared to a few other La Nop. Unfortunately service went down hill from here as well. We had an older lady who served me and my family. She never tried to engage or converse with us. I get it if she couldn't if the place was busy but they were fully staffed and only 4 other parties and my family were the larger of the group. We had 5 adults and 2 kids and a 1 year old. She took our drink orders but dont even mention anything about drink specials. She ends up walking away since we were still deciding on food. She comes back as we were ready and started with my brother on law. Despite him not using the menu she assumed he wasn't ready and walks away from him to come and take my order. I let it slide. So I start to tell her my order and she tells me what I'm ordering is one or the other. I explained to her one is chicken taco salad and the other is a shrimp taco salad. She tried to argue with me even though I'm clearly pointing my finger at the menu and specifically telling her what I wanted. Think she realized she was wrong but didn't apologies. She took all our orders and food finally came out. After giving our food she never came to check on us or ask if anyone in my family wanted refills. My plate came with the enchilada, chalupa, and taco as pictured. My taco came all soggy and literally covered in lettuce. Also way to much red sauce and my chicken was very salty. End up just eating the enchilada and chalupa. So I ate 2 items but was going to pay for the 3 items I ordered. Towards end we asked 3 to go boxes. Before I could even tell her how many boxes she literally just walked off. I was baffled which at this point I raised my voice and said we need 3 boxes. She comes back with our receipt not even look at me and hands me my to go boxes and my receipt. At this point we had very poor service by this server. My sister noticed gratuity was added...15% for both our checks. I always tip more then 15% and sometimes at 15% even if service provided wasn't so great. Well I didn't think this server deserved that. I asked the young lady about my bill and she wasn't sure and took it back to the lady. Another lady comes back out and I explained to her our experience leading up to the to go box situation. The other server tells me manager is busy. At this point there's only 3 other tables which all had food served but she tells me manager is busy and is helping in back. Ok fine no problem. She removed the gratuity and here's the kicker...the rude server comes back to my table and tells me I can keep my money and she doesn't need my tip. My sister tells her to keep moving and just walk away. I responded back to the other server and said this was the kind of service we received since we sat down. The whole entire time not one servers around my table and there were 3 had even apologized to what transpired in front of them. The funny thing about this was another young server who came to oick up plates told my sister the older lady is always like that. So yeah I'm shocked she's not canned yet. Probably worst service my family as had in a very long time. Unfortunatley we had this person that served us. Probably won't be back to this location or any La Nop!