Burger King — Restaurant in Jamestown

Ordered the following: 2 for 5 deal - Honey Mustard Chicken Wrap (No lettuce and no tomato) / Whopper Jr. (ONLY onions)

Two small sodas Two small fries (no salt)

Bacon Double Cheeseburger (ONLY onions)

Wait 5 minutes... Wrap, Whopper and Cheeseburger come back with the exact opposite of what they were supposed to be. (Example: Cheeseburger with everything BUT onions)

Return food and ask for it to be remade. Wait ANOTHER 5 minutes... Wrap and Cheeseburger come back fine. However, whopper has NO ONION - but still has pickle and ketchup.

Return whopper and ask for it to be remade. Wait another 5 minutes...

Manager is upset with the quality of the food being served. She was quite nice and understanding, apologizing profusely for her workers' stupidity, and delivers the 3rd attempt personally.

IT IS WRONG AGAIN - This time it has onion and ketchup. This was not the manager's fault. A worker miscommunicated.

Finally - on the 4th attempt and over 25 minutes after the original order was placed, the whopper arrived correctly.

I have been to this location at least five times (some since this incident), and the quality is always decent to great. However, these generally positive experiences does not excuse the idiotic behavior of needing 8 tries to get 3 simple items out to the customer.

EDIT: 5/28/2024

Went back thinking the above issues were a fluke. Order messed up twice. Will not be...

I never write reviews on anything but the customer service I got tonight was beyond awful. I was Doordashing and getting a few orders so I could go drop them off and be done for the night and by the time I pulled up to the window and told her I had a double dash she interrupted me and told me I had to go to the back of the drive thru line and go through again. Said that she had a line behind me and I should’ve said I had a double dash at the first window. I only had one at the first window and as I pulled up to get the first order my second one came in. AND THEN she slammed the window on me after telling me I should’ve said that before I came to the window. Didn’t get her name I wish I would’ve cause she got some nerve being like that working at a Burger King. 😒

Went at around 10:20/10:30ish and the girl was wearing a red shirt and hat with...

Stopped for an Oreo milkshake which by the way was awesome but the service was less than hospitable. I was waited on by the day time shift manager who was by far the most unpleasant person I've ever encountered at a fast food restaurant. My friend and I both said to each other as we were leaving if you hate your job that much then you should find new employment. I'll never forget her because her hair was fire red just like her additude and her customer service skills. Other than the service at the time everything else was wonderful. Restaurant was clean and the crew minus the shift manager were in sink completing orders as quick as they...