Starbucks — Restaurant in Jenks

I ordered iced tea through the drive through, I wanted zero sugar and made that very clear but the girl helping me kept pausing as in longer than normal silence after I would ask a question so I never knew if she heard me or not but we made it through my order and I was confident I was getting tea without sugar. I also asked her if Starbucks still had the passion berry tea that I have had multiple times over the years . She corrected me and said you mean passion tango ? I had no clue what that was since I don’t keep up with every new combination of drinks at Starbucks…. I decided to forget that question. I immediately could tell there was sugar in my tea , so I went in and told her about it , I was not mad or upset or yelling so I seriously don’t think I deserved to be spoken to in such a condescending manner . The girl that helped me inside was the one that took my order through the drive through and if I wanted to we would have been in a full blown argument but I refrained . I would expect an employee to act this way if I had been rude or yelling but I was very nice about it . I was very surprised at the lack of customer service and kindness about something that shouldn’t have been an issue if she knew how to communicate better and not make a customer feel the way she made me feel. I will never go to this Starbucks...

I can’t believe I’m writing a negative review or Starbucks. Adrian Starbucks coffee probably 4 to 6 days per week. Ive never had a bad experience… until today.

I go in and order seven coffees plus mine. I explain that there’s no hurry and I’m sorry for putting a big order on them like that this early. After making my coffee I was told there are no cupholders. Which I totally understand with the climate of the world. Shipping disasters and what not. After being told that I politely ask if they might have a box or something in the back I could use. That’s when I get attitude. The girl immediately explains we may not have anything for you. Nothing I can do about it. After waiting for a few minutes she comes back with a small box that I had to basically stack two high. I tell her thank you as I am grateful I didn’t have to juggle 8 coffees. She refuses to make eye contact and kinda shoved the box at me and doesn’t respond.

I assure you I will never be back to this Starbucks and I will contact whatever regional manner I can....

Most recent experience best yet. The person at the register greeted me and engaged in polite conversation. The barista was also very nice huge improvement.

Update from my previous review. I had employees smile and greet me on two consecutive visits. So I'm upgrading them from one star. Past review: Literally eight employees standing around taking to each other and another employee who was off the clock. It took 5 minutes and me finally asking for anyone to take my order. They haven't had a cinnamon shaker at the self serve station for 2 weeks and 2 of the 3 cafe tables were dirty. No one came out to clear or wipe them down during the time I was there. Previously, this location went a week without paper towels in the men's room, for few days they stocked the dispenser with napkins. I've never been to any business that was so heavily staffed with so little meaningful work...