First Watch — Restaurant in Johns Creek

I hope this message finds you well. I recently visited your establishment, a place I've considered a reputable chain for breakfast, and I felt compelled to share my experience regarding the restroom facilities.

During my visit, I was dismayed to find that both stalls in the restroom were in a rather unsanitary condition, with unflushed toilets and overall untidiness. I brought this matter to the attention of my server, Juan, who assured me he would inform the manager about the need for immediate cleaning and maintenance.

Regrettably, my subsequent visit was met with the same issue. The restrooms were still unclean, with an unfortunate presence of waste and a wet floor. This lack of improvement left me disheartened, as it indicated a disregard for the hygiene and comfort of your patrons.

Furthermore, the men's restroom was in no better state, even when my son-in-law accommodate a toddler girl since the Women’s stall was filthy. This raised concerns about the overall commitment to maintaining a clean and inviting environment.

It's distressing to consider the possibility of restroom conditions potentially affecting the hygiene practices of your kitchen staff. The thought of unclean facilities being a part of the journey between food preparation and service is truly disconcerting.

I want to emphasize that my intention in reaching out is not to criticize, but rather to express my genuine disappointment. As a loyal customer, I believe in the potential of your establishment to provide both excellent cuisine and a pleasant dining experience. However, the recurring issue with restroom cleanliness undermines this belief.

In light of these experiences, I feel compelled to share my disappointment with friends, family, and fellow diners. It is my hope that such a well-regarded chain can prioritize cleanliness and maintain the standards that loyal patrons have come to expect.

Thank you for taking the time to read my feedback. I hope that this message serves as a constructive reminder of the importance of maintaining a clean and inviting environment for all who visit...

I use to frequent this place but for some reason the last few times were ridiculously bad. I did orders to go over the phone, never got any of the butter, no powder sugar on my waffle, no syrup, no utensils. Well my last straw which is the reason I'll never return, I went inside this particular time I went inside, I placed my order, and since I've experienced not once but twice, then not giving the condiments and utensils, I specified "please make sure it has everything that goes with the breakfast, syrup, powder sugar, butter etc" welp we sat there for about 25min. I then noticed a bag came out but was sat on a stand near the wall. I didn't think anything of it. So we're still waiting another 20min after that. Then this really tall girl comes and brings the bag, I said um I noticed that bag sitting there for a long while already, she said I didn't know they brought the food out, I'm like instantly pissed because as we're talking I don't see anything, no butter, no syrup, no powder sugar, no utensils like I specifically asked for in person while ordering. So she looks mad I asked for those items, goes to get them, I'm not sure if she got sidetracked or forgot, but at that point it took her about 5 to 8 min before bringing it back. Now I'm like our already cold food is even colder, so I say ma'am I don't like my waffles cold can I get just the waffles, not even the whole meal, but just the waffles remade...she grabs the whole bag angrily and stumps to the back and my son and I saw her throwing everything in the trash with so much force and aggression...I was pissed to see that just because I wanted waffles remade you throw everything away, wow... I'm not waiting another 30-40min again, mind you, there were only like 5 people there eating, so it wasn't close to busy. Anyway, at this point I asked the hostess for the manager...manager comes out, I explained to him what happened, and he issued me a refund, no apology on behalf of his staffs behavior, I'm sure she didn't get written up or anything. He almost didn't care. I'll never return...

This is the first time we've gone out for Easter brunch. Usually I do brunch myself, but we just returned to town after burying my grandfather. I called on Saturday to ask about reservations and was told that there was a wait list online and that I could make it for 12 people. We were only 8 people but when we went to get on the list, it said to call to see if there's room. When we called this morning, they said they could only do 2 tables of 4. If I knew that, I would have looked somewhere else but it was too late. When we got there I explained my conversation from yesterday and all they said was I was told wrong and the only place they can put us together is outside because inside is only 7 at a table. When I explained it was only one extra person inside they said no. So, outside we went. They took our orders a few minutes later. When the food came, they brought out 2 dishes at a time, and because it was a little chilly outside we didn't want anyone's food to get cold, so whomever got their food began to eat. As more food came out, it was incorrect. The wrong order had no tomatoes and the others had the wrong side. Each of us ate in pairs because everyone got their food at a different time. Then, they completely forgot my husband's food. We asked where it was and they didn't know. It turns out that the kitchen totally forgot to make it. The rest of us were already done, or as done as we could be because all of our food got cold in less than 10 minutes. My husband asked for his food in a box as they brought it over because the rest of us were finished. He proceeded to ask for a manager who came over and just said sorry they were doing their best. They took my husband's food off the bill but that was it. Orders were wrong or not served, food got cold, employees gave out incorrect information over the phone and they did nothing else for us. It definitely was not a Happy Easter for us because we left annoyed and my husband was not only annoyed, but hungry. If this was their best, I won't be back...