Fresh To Order Johns Creek — Restaurant in Johns Creek

F2G is my new found gem, I originally had the prime steak order from Cumberland Mall location (dine-in) not to mention I drove 1hr and 25 min to have lunch with my niece (QUALITY TIME) everything was PERFECT, the cashier suggested items because I stressed my hunger level and to add she continued to check on us to assure we were pleased on our visit..THEY KNEW THEIR PRODUCT!!! SSooo I returned to Cumberland Mall Location again for the exact same order Prime Steak, Garlic Mash, Extra Side salad (Balsamic Dressing was Delicious!!) extra Croissants because that meal was a 2-part meal, Lunch and dinner but I did noticed that to-go orders are not as hearty as dine-in....Customer service was still 5 STAR which has kept F2G on my radar. Now fast tracking forward, I realized they have several locations and Johns Creek was about 45 min from my home so I saved my appetite from a Chicken strip dinner (they give you #6, crust was amazing) but there was just SOMETHING that did not complete my 5STAR experience at the Cumberland Mall location, the cashier didn't know the menu, I wanted to purchase a quart of Balsamic Vinegerette Dressing(no major but important)and the honey mustard dipping sauce for the chicken tenders was sort of spicy w/lemon zest(ISSANO4ME) they offered me a cup for water and I just witnessed a delivery driver get offered a drink for his pick-up..I JUST PAID $40 FOR A MEAL & YOU OFFER ME WATER FOR MY WAIT!! SMH while mentioning CAN SOMEBODY TURN THE LIGHTS UP, ITS GIVING CHEESECAKE FACTORY IN HERE(ISSANO4ME)....Sometimes where you frequent (diff sides of town) doesn't matter, I'm not the "EVERYBODY KNOWING MY NAME TYPE PERSON" BUTTT, I'm definitely going to go wherever my dollar spent is valued and recognized. Cumberland Mall Yall ROCK!!! Keep up the awesome work, Ill travel miles to get Fulfilled on GREAT CUSTOMER SERVICE, A MEAL FIT FOR ME and the FRESH 2 ORDER EXPERIENCE that I gossip about, spreading the word .... BTW, I traveled to buy a quart of Balsamic dressing for $10 because I like what I like!!! #PrettyGreedyATL #theofficialglambully GREAT CUSTOMER SERVICE IS THE WHAT I TRAVEL FOR!! FOOD IS PART OF THE EXPERIENCE, WALKING OUT SATISFIED ALLOWS ME TO RUN BACK IN (WE GO TOGETHER...

I went into your restaurant today and had a very unpleasant experience with the manager by the name Raymond. I’ve been eating at this location for over two years, my family and I. I normally order my food online. However today, I was in a rush on my lunch break with some co-workers and was already in the area so I went into the store to place my order. I ordered the kids meals grill chicken with mac and cheese as the side. I normally order the same items. The kids meal and the large chicken tender plate. Today, when I ordered my food, the cashier charged me .99 cent extra because I had mac n cheese as the side. The entire 2 years I’ve been ordering the grill chicken kids meal with mac n cheese, I’ve never had to pay an additional .99. Which .99 isnt a lot, but if I never paid for it, I wanted to know why I had today. I explain everything to Raymond. Raymond then said he was sorry but he couldn’t change the price. We went back and forth about and I was telling him I’ve never paid the additional .99 for the mac n cheese. He then told me to go online and place my order if I didn’t want to pay the extra .99. We spent 10 mins going back and forth. Afterwards, I was so upset I walked out the store with no food on my lunch. Then I had to go somewhere else to order food which caused me to be late for work. I’m taking the time to send this email because it’s the principal of the service Raymond provided and its unacceptable for a manager. I am a Customer Service Manager myself, and I know what it takes to provide great service to customers. Raymond could care less if I was a satisfied customer when I left. He was so nonchalant towards me. Now, I had to come back to work to take time out of my busy schedule to type this email about my experience at Fresh to Order. I’m avoiding going on yelp and google and write a bad review about my experience. I thought it would be best to start with you, so that Raymond will not have the opportunity to treat any other...

Was looking for a new healthyish spot to hit for lunch the other day and this place was highly recommended by a few coworkers so i thought i'd give it a try. As soon as I walked through the door I was greeted by a smiling Gentleman with glasses and a beard, I informed him that I had never been there before and he proceeded to explain to me how it worked and gave me a menu. The entire restaurant seemed pretty busy as it was their lunch rush with each employee carrying food, cleaning tables, or taking orders. When i got to the register I was helped by the same gentleman who greeted me. I had a lot of questions and he was able to quickly and accurately answer each one. I was feeling a bit indecisive and asked what he recommended, he suggested the black bean burger stating that although he wasnt a vegetarian its been his goto menu item for years. After ordering I got my drink and sat down and waited maybe 8 minutes for my food which was surprising fast considering how busy they were. Raymond (he told me his name at the register) dropped off my food and offered to refill my drink before he went on his way. This blackbean burger was hands down the best one i've ever had. The lettuce was crisp the patty was seasoned perfectly and the wheat flat bun was the perfect combination of soft and warm! About halfway through my meal Reymond came by and checked on me again and i asked him if i could speak with a manager as I was genuinely surprised how good the food and service was considering this wasn't your typical sit down with a waiter kind of place and the level of busy. He informed me he was the manager on duty but that he greatly appreciated my compliments and he would be sure to pass them along to the staff. I'll defintely be returning thanks to his great service and the awesome food,...