Baskin-Robbins — Restaurant in Joliet

This Baskin-Robbins on US-30 just east of I-55 shares a building with a Dunkin Donuts store. As it happens, I was in the Dunkin Donuts. First, I must say it was surprisingly easy to get into and out of (going NW on US-30). Next, I was impressed how clean and comfortable it is. There are even deeply upholstered chairs by the window. The quality of their coffee and assorted treats doesn't need me to tell anyone how exceptionally good they are! In fairness, I did observe that at the time I was there, both the men's and the women's restrooms were locked. I did not ask, so I imagine there was a temporary problem, perhaps with...

Horrible experience. Came in at 11:30 for donuts and two ice cream cones. Barely any donuts left and the cashier messed up the order on a two scoop cone, and put it in a cup. She then spent 5 minutes trying to re-scoop the ice cream out of the cup back onto the cone and couldn’t get one scoop out and tried to mash it on the other scoop. I finally had to stop her and ASK for a new cone since she had totally destroyed it. It then took her another 7 minutes to make another cone.

Don’t waste your time- tons of staff and a manager but no one apologized or...

Took about 20 minutes to get two medium milkshakes due to blenders being broken. While that's understandable, since things break, what wasn't was the lack of communication. Had we been told this was going to take a long time when we pulled into the drive through it would have alleviated a lot of the confusion. We parked and waited about 15 minutes before going in and given the explanation as to why it took so long. When we finally got them, one was made overly thick and one was...