Dunkin' — Restaurant in Joliet

STOLE MY MONEY! I had an order for 3 medium ice coffees and a dozen donuts. Came out to 30.96 now I gave the man who was as at the window a 10$ bill and 2 20$ bills and yes I know I could have only given him 2 20$ but i wasn’t thinking I had the 10$ and a 20$ at first and for the 96cents I gave another 20 knowing I should have gotten 19.04 back . However the man gave me 9.05 now I didn’t realize until I got back to my mom’s house to give her her change she asked where is the rest and I said what do you mean? She said it’s only 9$ I’m like oh no they have to have messed up. So I called them and of course they said they gave me my change so I looked at my receipt it said 40 I gave them and 9.04 in change now I explained I KNOW I handed the man a 10$ bill. Mind you I had just went to the gas station at mobile on the corner and gave the man a 100$ bill I spent 10$ in gas he gave me back 4 20s and 1 10$ equaling 90$ he counted it in front of me so I KNOW I had a 10$ bill. Anyways I heard the women on the phone asking the man he said she gave me 40$ and I gave her 9.04 he gave me 9.05 for one and for 2 I KNOW I handed him a 10$ bill he claims it was 2 20s . So I asked the lady to please count her drour she said they were over a 1$ so I asked her to check the cameras assuming they have ones right there . Now she called me back to say they checked the cameras , and they gave me the exact change I explained that I knew that because it says it on my receipt but what I was trying to get through her head was I handed the man 50$ not 40$ and asked her to PLEASE ask the higher people to look at what I handed the man. Not what he gave back to me. Mind you I waited almost 3 and a half hours to hear back from her for her to tell me they gave me the exact change but she called me back right away when I asked for her to have whoever check what I handed the man. She said I gave the man 40$ I said I know I gave him 50$ 10$ was the first thing I had and 2 20s$ on top I seen the 10 when I handed the man the money. Of course they said they couldn’t do anything to call the police I called back 10 times to get the name of the women I spoke with not even 12 minutes before I called so many time and I was told she left for the day. Her shift was over I said I just spoke with her and she’s gone? The women said yeah. I asked for the man’s name who was doing the window and she said she couldn’t give me his name. Makes no sence because if I asked her for her name she is supposed to to give it to me. I wanted to know if they seen ME hand him 40$ or if the man put 40 in drour what was seen and got no answer. Couldn’t even speak to the manager Yasmine because she was all of the sudden gone! But whatever, I just know SOMEONE there stole my money. I don’t know if someone pocketed it or if they were all in on it and didn’t want to get in trouble I don’t know but someone there took my money. Won’t be going there anymore and will be letting everyone I know not to go...

So im not really one to complain, but after the service I received Today i feel like somebody needs to hear about it. I went through the drive thru like every other day and i ordered a PLAIN bagel toasted with extra veggie cream cheese. I was informed the extra cream cheese is 30 cents. Ok fine I understand that. So i proceed to order my tea and hash brown. Completely forgetting to grab my coworker a donut she asked me to get. I pull up to the window and ask “do you have french curlers?” The cashier said yes and I asked to add one and he said “ok your total will be $10.16”. So i give him my card and he takes my payment then gives me my card back and says “just for future reference if were busy we wont be able to get you your donut” at this point im baffled.. im a paying customer!! Youre gonna tell me you cant give me a donut im paying for!? Mind you, there was no cars behind me!! So i get my food and i check my receipt... i am charged $1.30 for extra cream cheese!? Are you kidding me!!? I open my bag and i open up my bagel that is supposed to be PLAIN, it is EVERYTHING and im sure you can guess.. NO EXTRA CREAM CHEESE!! I have never been treated with such poor customer service and just no consideration to even give the customer the right order when your business isnt even busy. I will not be back to...

This place is one of the worst Dunkin’ Donuts in Joliet. The girls are always very rude, they rush you at the window, they give you dirty looks, they like to over charge you for things you didn’t even ask for, just unprofessional to say the least. I came here just the other day during happy hour to get an iced coffee, when I was ordering I asked for a caramel mocha iced coffee but to put more caramel syrup than mocha and the girl said “Okay well if you want extra syrup then I have to charge you okay?” And I was confused because I didn’t recall asking for EXTRA syrup, I just said more caramel than mocha. I get to the window only to find out she charged me for extra syrup twice, which is .50, so my total came out to almost $3 for a $1.50 iced coffee during happy hour, which is why I came, because I was paying with quarters and it was convenient. What the f is the point of rushing to dunkin’ for happy hour just to get charged for something you didn’t ask for and have to pay almost $3? And then the girl laughed at me because I paid with lots of quarters.. if you don’t want to count change, go...