Little Caesars Pizza — Restaurant in Joliet

I order online my order was suppose to be ready at 2:46. I was in the parking lot shortly after placing the online order at around 2:20pm. There was maybe 1 person that walked in the building with the 20 mins of me waiting in the parking lot. I walked in the establishment around 2:40. Nobody greeted me, multiple employees seen me standing there but I waited patiently for an employee to atleast acknowledge me. I see one guy making Pizzas talking to another co worker. I see multiple Pizzas at the end of the oven sitting there. Multiple Pizzas on the boxing counter. Then after another customer came and screamed "excuse me" did the manager pop up. There was 5 employee's working. There was no excuse not to have someone at the counter at this point of me standing there for 10 minutes. My pizza still was not complete at 2:56pm. When I spoke up about my issue I was either offered a refund or to keep waiting. In a very rude tone that the woman who is the manager of the location and another one, she informed an another customer. Clearly i waited this long for my kids pizza i obvisously want the oizza and not go somewhere else and wait linger.She need to work on her customer service and retail skills. She was very rude to multiple customers in the 7 minutes she was at the counter. Then she frantically looked for my pizza and then handed it to me. It's ridiculous. Also the store is dirty and could use a good sweep and mop and the outside of the contact less pickup could use a good wipe down. I am truly upset about my experience. I have been in the food industry and it does get frustrating and stuff happens you get busy or you don't have enough employees. But in this case you had 5 employees and 3 weren't...

I stopped in and waited over 25 minutes for a pizza and breadsticks. I asked how much longer and they can’t seem to even find my order and then they tell me “It’s because the breadsticks had to be remade” after we already were waiting. There was no apology, I ask why wasn’t I told that they had to remake it and then he tells me sorry instead of giving me an answer. No one is at the front to man the counter while I watch multiple people come in. The ENTIRE STAFF was in the back laughing and singing and talking until finally someone came up after the other guests had to wave them down. I rightfully got upset and instead of apologizing, the manager says to me “You should try working here” I worked in food for 4 years and I try to give places the benefit of the doubt because of it and I can tell you this is the first time I’ve ever raised my voice to a restaurant employee. If it’s too hard to work there or the manager tells me “You should try working here” clearly they aren’t capable of running a store by themselves. The employee I questioned first had better customer service than that...

I only gave them 1 start because I couldn’t give them a zero . This restaurant is ignorant , the manager and front girl at the counter were rude and ignorant. They made my order completely wrong I drove 20 minutes there and had to come back and drive another 20 minutes. I said for my order to be remade and compensation I couldn’t receive that . I’m talking to the manager and she’s walking away from me telling me “ you can keep talking “ that’s rude and ignorant how are you a manager talking to customers that way the front girl at the counter gave me a refund on my order after I asked didn’t even give me the correct change and I asked for her manager name the first time she ignored me and walked to the back and then the second time I asked ahe’s told me “ I don’t know her name , her name isn’t important “ the manager comes back and said “ we can’t give out our names “. Don’t support this trash restaurant with there rude and nasty managers and employees. Customer services is dead at this little caesars . not worth your time or money. dont spend your hard earned money with...