Heritage Coffee Roasting Co. — Restaurant in Juneau

I had the unfortunate experience of visiting what I can confidently say is the worst coffee shop I’ve ever encountered. I ordered a Breve, a latte crafted with rich half-and-half. My anticipation was high—I was hoping for a luscious, creamy drink that would deliver the robust flavor of freshly brewed espresso. Instead, I received a bland, watery concoction barely hinting at coffee. It was genuinely disheartening.

Unfortunately, this shop is situated in a bustling area, attracting many tourists who might settle for mediocre coffee. However, it’s a missed opportunity for the business to thrive by providing quality beverages. They could significantly increase customer satisfaction and overall sales if they only invested in better coffee preparation.

To add to my disappointment, the cash register person was rude. Their demeanor left much to be desired—acting with an air of entitlement as if serving customers was beneath them. It’s important to remember that a bit of kindness goes a long way, especially in the service industry. When a customer inquires about the flavors or options available, the staff should be prepared to explain thoughtfully rather than respond with an attitude, as if the inquiry were an inconvenience. After all, without customers, there's no...

30 min wait to get told they don't sell the art. Another 30 minutes for the coffee.... once you remind them of the full order....If you plan on stopping here skip it and go to the glacier. A real waste of time if your here to relax and visit relatives. Go to Hoonah and get your stuff. LOCAL ARTISTS BEWARE! "You'll have to contact the artist directly to buy those. " I'm an artist and that's not how I ever have sold anything through a gallery. A $250 dollar local drawing of a fox isn't going to be sold to a local. Way to loose your local artists money. no name taken for the order I named to get placed for coffee so every time they get done they have to ask "Is...

Coffee roasted in Alaska? Of course I'm gonna stop. Coffee was what I expected. They had room to dine in and chat or outdoor patio seating if you wanted to watch the people go by. Lots of sights to see locally, to shop, and eat in Historic Downtown Juneau where this coffee shop is located. Don't forget the coffee. Red Dog saloon is close by. We walked past an old Orthodox church on the way behind town to hit the hiking trails. We went early enough after leaving the cruise ship. There were not a lot of people so the wait was not bad. People got off after us so it likely got busy along with...