Arby's — Restaurant in Kannapolis

I went to this Arby’s last night (12/8/21) and I received food I wouldn’t feed a stray, starving animal. This was the worst excuse of “food” I’ve ever seen from anywhere. I ordered a chicken wrap that was soggy and falling apart from the amount of honey mustard that was put in it. There was 2 strips of old chicken and a little lettuce and honey mustard. I also got the 2 for $6 it was a roast beef and a chicken ranch. The roast beef was soaked in, what I assume is grease, which could not be eaten. The ranch chicken had an entire bottle of what I am guessing is ranch and the chicken broke my dogs tooth. The tomato’s looked like they were weeks old and smelled just as bad. I work hard for my money and this was like lighting $17 on fire. I have yet to reach the managers to get my money replaced as no one answers the phone. I am attaching pictures. I am not trying to be an over exaggerator, judge for yourself when seeing the pictures. It’s a shame that this is what that expensive fast food place is offering. A shame!

UPDATE I contacted Arby’s corporate offices as the manager was very unfriendly and not helpful at all. I was I totally offered make it right cards but said I have the food to return and I have zero interest in eating here again. I was promised my money back and still ended up receiving “get it right” cards. I mean we are talking about less than $20. To this huge corporation. It has become the principal. They say reach out to them but when you try it’s dismissed. Hopefully no one gets ill from eating here because you’d be out of luck with them. I have submitted another request for my money back. See what happens. Oh and by the way it took me a month to even receive the cards...

I am visiting a relative from out of town and stopped by this Arby's on Cannon Blvd in Kannapolis. Paul was my Cashier , he was so polite and helpful. I wanted to say he is an asset to your business, it really speaks volumes to who you meetup front in a business and makes or breaks if a customer walks out or stays. Also wanted to say I tried a chicken slider in Alabama and tried one here and it it was just as good.they did not have Root Beer Float on the Menu ,Paul went ahead and made one for me. Now that is service. Update i went back today before we leave for home, Paul was not there, the cashier was no way as Paul and also my chicken slider was awful, the piece was not edible, he also said there was no root Beer float, nor did he offer to make it. So it all depends o. Who you go and if lucky to get service...

Pulled up to drive thru at 9:30 on Saturday night....well before closing. Waited for someone to tell us to order and there was nothing for a couple minutes. We asked "may we order now?" And someone finally spoke up and said welcome and to proceed with order. We ordered two beef and cheddar sandwiches and the number one brisket sandwich combo. I ordered Coke with my combo but they said they were out and were out of Dr pepper as well... No big deal. I got tea instead. When we got home my boyfriend opened his beef and cheddar and the bottom part of the bun was super hard. It was like the texture of burnt toast. He opened the other one and it was the same way. My fries were cold. Disappointed in arby's... Never received bad service here until tonight. They also didn't put the kind of sauce I asked...