Cosmo Burger XR — Restaurant in Kansas City

One of the top three burger places around now.

I just made my second trip to Cosmo burger XR and wanted to add a second review. My first time around mid July I didn't have their sauce and luved it.

I went again on 08/09 and added extras like a fried egg and they suggested to keep the sauce on it. I wish i hadn't, for one the fried egg was on it but they put the burger upside down and it looked like someone slapped the burger down and it broke the egg which kinda ruined the experience of biting into it, however that hardly mattered as the sauce they used was overpowering and I could not taste the anything like the extra cheese i had on it. At first i was wondering if the sauce had jalapenos but was later told it was horse radish. I'm sorry but that sauce really doesn't do the burger any favors and I suggest anyone to order a burger without the sauce. It really overwhelmed anything else u could taste from that burger

Maybe a note in the menu that the sauce is using horseradish would be in order so patrons can be informed

Went on sunday 08/17 at 11am. Ordered the Burger without the sauve. Was way better, definitely thought this isone of the top three amash burger...

We were not greeted by staff whatsoever, just stared at as we seated ourselves at the bar and immediately could tell the energy was off by the two bartenders (gentlemen had a Mohawk and piercings) Staff gave off the vibe that they didn’t want to be there - no smiles, no hellos, no nothing.. It was 8PM and we confirmed that they didn’t close until 11PM - however they were closing everything down.

They enjoyed talking to one another but didn’t speak to any of the customers that were there to dine and patronize.

As someone who works in the service industry, to me, this is a total turnoff. It says a lot about your business. Your staff sets the tone of your establishment. The tone this gave was very negative and unwelcoming.

We ordered the double with jalapeño jam, a few cocktails and a cookie. The burger was fine (would have been better without the jam). The cookie was good, nothing spectacular. Cocktails were mid.

Most likely...

I love Cosmo Burger. I frequent the Waldo location, so I was excited to try out the new location in the Crossroads. My spouse and I stopped in around 2:25 pm and sat at the bar; we just left and got back into our car at 2:45. No one spoke to us outside of handing us menus and water. They were busy, but with the number of people working behind the bar (4), I would’ve expected them to be able to manage the amount of guests. There were several open tables and bar seats. It seems like the system they have for milkshakes is a time and energy suck for the staff; there were three people trying to deal with the backed up tickets for shakes. There was no bar flow or communication between staff.

I understand being busy and backed up, but twenty minutes is a long time to not say anything at all. I was disappointed in my experience, but I will continue to patron the Waldo location as I have had nothing but great...