Sarpino's Pizzeria Westport — Restaurant in Kansas City

This is the worst restaurant experience that I have ever had. My roommate, an old college friend, and I called for a single large pizza via delivery. My roommate and I live roughly 10 minutes from the location. After an hour and a half of not receiving a phone call or any sort of communication, we called Sarpino's to ask them if our pizza had even been sent out for delivery yet. The gentleman that I spoke with indicated that the delivery person had called us and waited outside of our apartment for an undisclosed amount of time. We all checked our phones, had full signals, and no missed calls.

The manager told us that they would bake us another pizza and send it immediately. Again, more than an hour passed without any communication and we did not see the delivery person outside of the apartment complex. Again, we all checked our phones, had full signals, and no missed calls.

For the 3rd time after waiting for another hour, we called the manager. The manager apologized greatly and offered to give us a free cheese pizza on top of our order for consistent mistakes. Yet again and for the third time, no one arrived. No one called us.

We were blatantly lied to. This is the worst customer service I have experienced due to the fact that the manager had blatantly lied several times. The pizza was never sent out. Hell, we don't even know if they ever even made the pizza. We called several hours before they were set to close (I believe ~3:00-4:00 AM on Saturdays is when they close... We called 4-5 hours before they were set to close).

I can't comment on the taste nor quality of the pizza because none of us were able to receive our pizza. This place is a joke. I would never recommend Sarpino's to anyone local or visiting KCMO. Sarpino's delivery is hands down the worst. This place is garbage. Do not bother spending your time and money here. It's a shock that this place...

ABSOLUTELY THE WORST EXPERIENCE: I have a credit with Sarpino's because I used to order from their Overland Park location all the time. I tried to order twice through the Westport. Yesterday I ordered online, got the email that said it was being delivered and FORTY FIVE minutes later i finally got my cold pizza. No utensils, and no red pepper flakes that I SPECIFICALLY asked for in the details. No phone call to indicate he was there either. When I asked the jittery (too much mountain dew? Drugs?) delivery guy where my utensils and red pepper flakes were he went on a slurred spout about it was the guy who gives him the instructions fault, and then went on to say it was his fault because he didnt look at the instructions til he got here. When I asked about the utensils again (Infuriated with his rudeness and 0 cares my order is messed up) he said we dont give people utensils when we deliver.... so those people eat with their hands? he then ripped the receipt out of my hand and left without a mere apology or let me call my manager and see what we can do, nothing. I called the manager after he left, and complained about the experience, he gave me another credit to my account and my money back. I was pleased with his clear frustration of the problem. He corrected it, and then today I tried to get another calzone. The exact same way. The lady on the phone not only hung up on me before i was done ordering but was also rude on the phone. Is anyone taught how to be polite anymore? Customer services jobs require you to be polite. I wasnt screaming, i wasnt hollering, i was merely talking to her and didnt have an attitude myself. MIND YOU THE ORIGINAL CREDIT WAS BECAUSE THEY MESSED UP MY ORDER SEVERAL MONTHS AGO AND I WAS WILLING TO GIVE THEM ANOTHER TRY. Obviously they dont care about...

I visited this location last night and after we ordered we sat in the lobby while to wait I have no issues with rap or hip hop but the playlist playing last night I’m sure could of been a better choice as there was a lot of vulgar lyrics but that is not the main reason for this comment as we waited we watched the gentleman in the kitchen handle all doughs and ingredients with bare hands, and the young lady I think her name is Karlee from the cup I observed at her work station also handled all products coming out of the oven with her bare hands as well. She also handled money and not once did I witness anyone wash their hands as we waited. We decided we did not want to eat anything at that point and asked for a refund. When we told her why we wanted the refund she told us per health dept the do not have to wear gloves because everything runs through the oven. I still made her aware I find that hard to believe but I still want my refund as we will not eat any of the food prepared. She expressed her unhappiness while trying to get our refund once she gave us back our money I said thank you and she had nothing but a rude look of disgust on her face. We left at that time. I will also be in contact with the health department today about this. Not good for business especially with the type of world we are living...