Chili's Grill & Bar — Restaurant in Katy

Most likely won’t be coming back to this location.

We got to the restaurant and were sat at a table that was incredibly wobbly. Keep in mind the restaurant is not busy. The issue with that was it took us asking multiple times to different staff if they had something for them to put an easily 2-3 inch stack of paper napkins under the leg. That was only the beginning of the experience. While Derek was upbeat when answering a question, very simple drink orders were difficult. A glass of water and an unsweetened iced tea with lemon and extra ice. We got a tea with almost no ice and no lemon and had to ask twice for lemon and ice. Derek would walk by and without stopping say “all good over here” and look at empty drinks. We had to ask for a new drink one person at a time . So, it would be can I get another water, wait for him to return then ask for the tea, then when he returns ask for lemon and ice. Food flavor wise, was fine.

The atmosphere was dirty and children were wiping their forks on the window. While I know there is little chilis can do this was still very disgusting for a food that They’re eating with (with food on it) to touch the window.

From my experience if you were coming here for a date night you might want to look elsewhere and if you are bringing a family or more than two people I don’t think your orders will come out exactly how you ordered them. Be prepared to have to say things...

Placed an order on chilis website and set it for delivery. The order was picked up at 6:45 by a DoorDash driver and was supposed to arrive at 6:51. I live just around the corner. By 7 the tracker showed the driver just driving around other complexes. I attempted to call the driver and text the driver but no response. He pulls up at 7:10 after driving around with our dinner for 25 min everything was cold and the ice cream for the desert was melted. I called chilis to go team and got nothing but attitude and the girl says “how is that our fault” she transfers us to a guy named Toya and he was just as rude. We asked for it to be re-made and we would pick it up and he said it’s a 100 dollar order and they can’t just remake it. My husband drove up there because like he said it’s a $100 dollar order and arrived cold and melted. Toya refused to make the order again and refunded it instead. Absolute trash for customer service. Chilis partnered with DoorDash so yes, it is a chilis problem that someone drove around with our order for 25 minutes and ignored my attempts to call/text to see what was going on. It’s a chilis problem not a customer problem. Worst customer service on the planet at this store. I will take my $100 dollar online orders to...

We go to different chili's all over the city and have done so for many years. Today the customer service and food presentation that we received, i wouldn't give it to my dog. I sat outside for almost 30mins at curbside. They kept saying its coming its coming. Finally I called and ask for the manager, he is asking me all these redondit questions and not telling me why I have been waiting on my food for 30 plus minutes at this point. I Placed the order at 7:55pm food didn't come out until 8:40 ish. So while on the call with the manager, the food comes out. I went ahead and ended the call and grabbed our bags. While driving home, I stated that our food should be hot enough to melt the containers. Well we should have checked the presentation and temperature b4 we left. The salad was frail. The tenders and fries were cold. The enchilada soup was watery. The only thing that was hot was the corn on the cob. Needless to say this meal was trash. The manager was not helpful when I was at curbside at the restaurant so I didn't even bother calling him back. I just know to never go back to chili's again, and I will be sure to tell everyone I know not to eat there as well. Dinner tonight...