Pizza Bella Katy — Restaurant in Katy

Went in yesterday, I called ahead for a pick up. I used to live in Baytown , and they have another pizza place called bella's pizza, I got them confused thinking they were the same owners/restaurant. Was headed back to San Antonio so I stop to pick up here, thinking it was the same bay-town Bella's sells: Large Pie with 2-3 toppings for 8 bucks, I usually get 2-3 Larges. it always comes out to $18.00-$25.00, depending if I get 2-3 Large.

I ordered x1 Large Pepperoni and sausage x1 Large Sausage x1 Hawaian

I get to the west side of Houston to pick up this order, the guy grabs the 3 boxes and tells me "$60.00 and some change". I had no words other then "I only got 3 pizza's" he showed me the check and said that's what you ordered? OMG!! I have never in my life ever paid this much for 3Large Pizza? does it come with flakes of gold in the cheese? Pizza Hut is not even that expensive, and Pizza Hut prices are the highest for Pizza anywhere.

The Sausage toppings were little too much on the peppery/hot side, while tasting very off, but not spoiled, just not too appeasing, no one or none of my Kids or adults were used to the spice/seasoning within the meat. It also had seeds/spice, just over kill and heartburn nation, and just too intense with the seasoning.

A older gentlemen took my order over the phone, I couldn't hear him very well, assumed he said "$16 something"? Ok I was like well maybe he didn't add one pie, he probably correct it once I get there to check out and add the $7.00-$9.00 for the other pie. He really said "$60.00(sixty) something" I just paid and left the joint, his service was good(not going to harp on him), the pies were ready, I can tell you that, but just an average tasting pizza that to me is not worth...

I never received delivery of the pizza I ordered. However, I was charged $27. If I could give a negative rating, I would.

I placed the order through pizza Bella's website. It was to be delivered via Doordash. I received a text saying that my pizza would be delivered in 30 min. About 5 min later, I received a second text saying my pizza would be delivered in 25 min. I received a third text 20 min later saying my order had been cancelled. I received NO other communication explaining why my ordered was cancelled.

I tried numerous times to call Pizza Bella. Each time I received a message from Verizon saying my call could not be completed. I finally called Doordash support. They told me that I was charged directly by the Pizza Bella website and therefore Pizza Bella would have to issue me a refund. I was told that Pizza Bella would not release my order to the driver.

After further investigation, the 1st order driver noted that Pizza Bella was closed when he went to pick it up. The order was assigned to a second driver. The 2nd driver noted that Pizza Bella would not release the order to him when he went to pick it up.

I called Pizza Bella in the morning. When I asked to speak to a manager, I was told there was noone there that could help or speak English. I was told to call back tomorrow.

I don't know why I was charged if they were not going to fill my order. I read good reviews so decided to give them a try. My mistake!!! So, I continue to try to get hold of someone at Pizza Bella to issue me a refund. I hope there is someone in tomorrow that can assist me.

I won't be ordering from Pizza Bella again. And, unfortunately, this was my first Doordash delivery. I won't be ordering from them...

Wish I could give it less than 1 star. Had a friend suggest this - boy we’re they way off! Terrible pizza - one was too spicy and had so many huge chunks of green chiles that it had no flavor that seemed like ‘pizza’ and the other was so bland you had to add lots of pepper flakes and Parmesan to make it taste like anything. The crust was undercooked and doughy. Lady at counter was nice enough to my face but 2 guys smoking out front came in and started chatting and obviously owned the place or worked there. All staff intentionally spoke Spanish and made derogatory remarks about me and my order as it was a rainy Monday night and I didn’t want to cook… I’m apparently lazy, fat, my kids are probably fat, I’m eating all the pizzas I ordered myself… really rude assuming as a white woman I didn’t speak Spanish - wrong! And it was super super expensive and way overpriced for the quality received. They will never see me or any of my friends or family again. Disappointing considering all the good...