Starbucks — Restaurant in Katy

Copied from my fb post bc these people need to know how much they played a huge comforting part in this. We gave them our card, didnt expect anything but when they asked her name, I felt I had to give my baby her name in its best for her as she was the one we were celebrating/ mourning but here for......

Today has been full of heartbreak. Please pray for our family!

This past 6 months my 14 yr old bestfriend, Cheyanne began to slowly show her age. Shes always been "pretty spry for an old lady" as I would say.

Here over the last couple months she had good and some not good days but here over this last weekend I was very concerned.

She started falling more than here or there, she was losing her balance and legs alot along with other things. She was randomly shaking and was seeking comfort. I could see it in her eyes, she was tired and she was actively coming to me wanting comfort.

We spent the weekend seeing quicker progression and it was scary, we had to have a family talk last night. I wasnt sure she would make it through the night. Once we all agreed that we felt her time was coming any moment, we continued to surround her with love. Kailyn slept in the livingroom with her and we talked about all of her memorable moments- silly, happy, funny and we never really had any sad.

I adopted Cheyanne when she was 1 and Kailyn was 1, shes been with us through everything! Shes been there for tough, sad, scary & the happiest of times. She was my bestfriend.

This morning we loaded her into my car (she always got front seat to herself) and took her for donut holes! She loved that for a treat. I accidentally drove passed the entrance and decided to get her a puppyccino at starbucks 1st. I ordered my drink then hers and they asked "is your pup with you?" , I said "yes she is" . They then asked " whats her name?"

You guys, I was trying to keep it together knowing this was her last ride and we were taking her for her favorites! But when I answered I heard my voice cracking and I couldnt help but say " her name is Cheyanne and today is her last day here" I wasnt making crying noises but the tears just started falling as they are right now typing this. The lady told me she was so sorry and had recently gone through this too, she knew it was hard.

I got to the window and they handed me a bag for her, it was a fluffy, fresh & warm croissant. Then I got her pupiccino & my drink, they all came and talked to her , showed me sympathy and kindness and wished us a blessed day & said our order was on them.

That croissant was everything to her in that moment. She loved it! She enjoyed some of the pupiccino and a couple of the donut holes we went to get afterwards bc the kids were getting those too. Her belly was full but she was still so so tired. We had the sunroof amd windows open amd she was getting all the smells!

I dropped the kids off at home, Cheyanne didn't even try to get out of the car. I think she knew.

I drove her to the vet in the woodlands and held her hand the whole way, talking to her. When we got there it was very quick. I snuggled and talked to her face to face, head to head, eyes to eyes with my arms wrapped around her. She crossed the rainbow bridge within 5 breaths of the shot and I held, kissed and talked to her through it all and well after.

Today has been a very hard day. I miss her so much already. She was and will always be my "Chey Chey Almond...

Disappointed Birthday Experience at My Regular Starbucks

I come to this Starbucks at least once a week, if not more, and usually have a great experience. That’s why I was especially excited when I received an email about my birthday reward—I was looking forward to treating myself on my actual birthday.

When I went through the drive-thru yesterday, I let them know I wanted to use my birthday reward. I assumed everything was taken care of, but later, when comparing receipts with a friend, I realized they never actually applied the reward.

This morning, I went back, showed them the birthday email, and explained the situation. I expected they’d make it right, especially since I did try to use the reward on my birthday. But instead, I was told, “Sorry, you would have had to use it yesterday.” No effort to make it right, no real acknowledgment that I did try to use it yesterday—it just felt dismissive.

It’s disappointing to feel like your loyalty doesn’t count when it matters. I still love this Starbucks, but this experience left a bad taste in my mouth—definitely not what I expected from a place I...

I am writing to express my dissatisfaction with the service I received at your store. I recently ordered Glinda’s Pink Potion with dragonfruit inclusions. However, upon picking up my order, I noticed that the dragonfruit was missing from the drink.

When I called to inquire, the manager informed me that there was not enough dragonfruit available, but this was not communicated to me when I received my order. Additionally, there was no apology offered for the oversight. I requested a refund, and I was told I needed to come back to the store to receive it. Upon returning, not only was the refund not provided, but they were able to add the dragonfruit to my drink, which further added to my confusion.

I am extremely disappointed with how this situation was handled, especially the lack of communication and customer service throughout the process. This experience has left me frustrated, and unfortunately, I cannot see myself returning to this location or recommending it to others.

I hope this feedback is taken seriously to improve future customer...