Texas Roadhouse — Restaurant in Katy

Normally I love this place, but the last few times we've gone it hasn't been that great. Yesterday was no different, when it was time to be seated they took us to one of those half benches. So i said "no" we would like to sit some where else( I have sat in one of these before, you have no room for your food or body). There was was an open table right next to us. Well that seemed to be a problem, the hostess seemed annoyed by my request. So after going back and forth on her headset all dramatically. She decided to sit us not at this clean table next to us, but at the dirty table next to that. She had to spend a few okward moments picking up what seemed to be like 20 menus that someone had opened and then set up on the table(lol who would do that!). Meanwhile we just stood there looking at the already clean still empty table right next to us. Then the plates that were left on the table when she was done were dirty with food stuck to them. Meanwhile when we ordered our steaks(you didn't think my review was gonna be about menus did you?)neither steak came out correctly mine over cooked, my husband under cooked but still some how burnt?? So then we have to wait for our waitress to come by so we can tell her. When she finally comes around and we go to tell her the problem, my husband is trying to explain that he doesn't like the brunt taste. And she cuts him off im sure to tell him that he can order it differently. So i cut her off and say its not cooked right and we shouldn't have to request that you not burn it. Meanwhile she has gone out of her way to take the steaks off our plattes even grabbing a random platte form outta no where to get my husbands. Calm down lady niether one of us wanted to keep the steaks. My steak was cooked well over done, when I order it medium rare. Meanwhile she leaves and we get back eatting, well quiet a while goes by and we still dont have our steaks. So were just sitting there at a steakhouse with no steaks. Finally a manger or so she says brings them out and watches us cut into them. Good thing they have that manager to bring out steaks a 2nd time, 30 or 40 mins after the customers orders them, to say things like "great im glad". Yeah im glad too, im glad you finally brought us our steaks now that we're ready to leave. In all there was still one more thing that bothered us my husband's steak came out with a mystery brunt sweet potato on the platte that we didn't order. So it started us thinking, did they give him somebody elses not cooked right...

Here is the gist of my long post during our experience: 1 wrong order followed by 1 inedible order, an appetizer that never came out and a child's meal that arrived late- after 2 adult meals. Manager apologized but did not seem too remorseful. Most food is pretty good but I still would not recommend.

My husband, 4-year-old son and I decided to grab dinner on Saturday night to get out of the house. We got on the waitlist before arriving and waited a little while once we got there. We were completely fine with that! Once seated, we ordered drinks and an appetizer-fried pickles. We then ordered our meals about 5-10 minutes later. When the food arrived, it was only mine and my husband's food. My son's did arrive until after we told our server. Our fried pickle appetizer never arrived. Our server told us the fried food comes out on the same ticket and it must have been lost.

In addition to our son's meal coming out later, my order was incorrect. I ordered a Country Fried Sirloin however, a chicken-fried steak came out instead (which was not even crunchy). We sent it back and the server apologized, saying it was loud and she must have misheard me. Not a big deal for me! I had my sides and my husband's ribeye to eat while I was waiting.

When the Country Fried Sirloin did come out, it was extremely salty that it was inedible. The server apologized saying they must have put too much seasoning on the sirloin, then breading it and put more seasoning, making it salty. She asked if I would like to order another. I decided against it since I worried that particular dish may be on the salty side and ordered a 6-oz filet instead.

I asked her to box up my food since I was full at that point. It took a while, which I understand since it was a busy Friday night.

My husband got a manager involved after receiving the second (out of three dishes) to let him know what was happening. We were both polite with the server and manager but wanted them to be aware of the situation. Here's the problem, while we are not the type to get a free handout, we expected at least something-maybe my son's kids meal to be taken care of since we had so many issues with the food that evening (1 wrong order, 1 inedible order, an appetizer that never came out and a child's meal that arrived late) we received our bill and nothing was discounted or taken off.

Unfortunately, we most likely...

My family and I visited roadhouse for dinner at the Katy location on June 16th, 2024 at approximately 7:30pm. It was Father’s Day, but more importantly, my daughter, Sofia’s 5th birthday. We have been going every year since she was 2 years old because she gets a kick out of riding the saddle and enjoys the ice cream and birthday singing. When we were greeted by our server, I made sure to let him know it was her birthday and he assured me they would make sure they would come out and sing to her and have her sit on the saddle. My daughter was extremely excited and couldn’t stop taking about how she couldn’t wait for them to sing to her. After we finished our meals, I reminded our server who again, reassured me they would come out shortly. About 10 minutes later, after patiently waiting, our server came back out and told me that they wouldn’t do her birthday any longer because it was “Father’s Day” and they don’t do birthdays on holidays. He explained that he just found out and never even knew this. Of course when we heard this my daughter started to cry, so I pleaded with our server to please ask the manager to make an exception as my daughter was looking forward all week for this. The server came out without a manager but told me again that they could not do birthdays and even came up with a lie by telling me that the saddles gets “taken out of the restaurant during holidays” I chuckled at and mentioned how ridiculous that sounded. I wasn’t in the mood to argue so I accepted the fact that a saddle couldn’t be brought and asked if they could at least sing happy birthday and bring ice cream to my crying 5 year old. He agreed and told me he would be right back. Sure enough, I was lied to once again as someone claiming to be a “manager” came out and told me I was misinformed and refused all together to sing to my child. They wouldn’t even bring her an ice cream even after I begged and pleaded that my daughter was devastated they wouldn’t sing to her on her birthday. I am beyond disgusted with the way we were treated at roadhouse especially since we kept getting lied to and misinformed about the entire process. Roadhouse needs to make it up to my daughter or we will be sure...