I guess the other reviews are on par with our experience. Saturday night at 6pm they were open and seemed busy from the outside. We walk in and it’s dead silent lol what a vibe! 4 other families in there eating like how is it silent. It was awkward walking in, had to navigate a bunch of boxes and debris every where. They had vanilla, watermelon, and chocolate available with a decent about of toppings. The girl working the front never greeted us, said any words besides what our total came to. Didn’t say thanks for coming in, have a good evening etc nothing. Maybe a little music playing, tidying up the place and having someone work with a personality could get some business in there but I don’t think they want business honestly. Don’t ignore the red flags if you’re coming to silver mountain! If this was my first impression of Idaho, I’d think this place hates people as much as they...
Read moreSilver Mountain Lodge had a treasure hunt going on which one of the clues lead us to the fro yo. We already intended on going but this made it a little more adventurous. We came in and the gentleman working greeted us happily (I may get the spelling wrong but his name was Raven). He was quite charismatic and joked around and laughed with us as we picked out our desserts and toppings. We informed him we were doing the kids passport from the lodge in which our daughter gets stamps in a booklet for doing certain activities during our stay, he excitedly asked her how it was going and to see her passport and then he drew a personal cartoon drawing for her instead of giving her just another stamp. This individual was a great example of taking pride in one’s work, he didn’t have to but he did go above and beyond and made it a great experience. So thanks again Raven for your great...
Read moreThis business gets two stars for actually being open at the stated time. However, there were only four flavors available. All syrups and sauces were empty, and staff stated there wasn't anymore available but will leave the empty containers out to make it appear as if they have it in stock.
Service is awful. These teens don't greet you, don't help you at all or acknowledge your presence and then have the audacity to have signs up stating that "Tips are highly appreciated."
Well here is your tip: If you want a money tip, then provide decent to excellent service and you MAY get one. The amount of entitlement to a tip, poor customer service, and lack of options is why we will...
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