Carl’s Jr. — Restaurant in Kennewick

The cashier taking orders at the drive-thru this afternoon got impatient with me. I was confused about my order and had to change it a couple times because my elderly mother was unfamiliar with the menu. After placing our order at the speaker, we were given a price of $12. At the window, the cashier said $21 as I handed her my debit card. She immediately took my debit card and turned briskly around and marched away from the window. I didn't have a chance to say, "hey, what happened to $12?" When she came back with my card, I asked how the total went from around $12 to over $21. "You asked for bacon," she says. I asked how much is the bacon. The answer was "You don't want the bacon?"! I stated that I wanted the bacon but I didn't want to pay $21+ for two cheeseburgers and a medium onion rings with two waters. Meanwhile, my elderly mother is struggling with low blood sugar. The cashier stalks away and comes back with the shift manager. She's fired up. She wants me to come inside for my refund since I don't like her burgers. "What?!" I ask, "please give me one burger for my mother who's about to pass out?" She ignores that and continues yelling at me that I shouldn't have ordered a large fry if I didn't want a large combo. It goes on and on. I finally say, "look, I've already paid $21+. Please just hand me a burger. Then I will come inside." Finally, she hears me. She makes a big show of getting one burger, putting it in a small bag and handing it to me. She keeps my receipt. Luckily, she already handed me my debit card. I hand the precious burger to my mom and proceed to pull it around to the front. I go inside. I really have no choice as the manager is now holding my burger, onion rings and two waters hostage or I've paid $21+ for one cheeseburger with bacon! Standing at the counter, she continues the argument. I ask for paper to write on. Nope, no paper. I think oh, I will write on a napkin. I ask for a pen. Nope, no pen available. Well, alright, I will write out my order on a notes app on my phone. As the manager gets even more hostile and impatient, I write out... Star 4.49 Star 4.49 Bacon x 2 = . 85 x 2 Onion rings 2.79 Lg. Ice water 2.79 Sm ice wtr 0 Then, I roughly estimate 4.50+4.50 = 9, + 2.00 for bacon (remember, bacon caused the difference between $12 and $21). Total of $11 so far, I say. Plus 3 for onion rings plus 3 for water. That's $17. How did we go from $12 to $21 when I estimate $17 roughly. She says, "You ordered a large fry." "No," I never asked for fries, and if the water is so expensive and confusing, I don't want it either." At this point, she rings up the order. It's back to $12. She gives me the refund and hands me the now repacked bag with one burger and onion rings. I go out to the car, tell Mom the story, eat a couple (now cold) onion rings, and, eventually, dig into my burger. As I adjust the burger back into the center of the bun, there's no bacon. Sigh. Rewrap, place back in bag, take back inside. At this point, I burst into tears. I say, "I have no idea what I've done so wrong to be treated so poorly. I was just taking my Mom out of the nursing home for a day of shopping and a cheeseburger with bacon and onion rings and water. How did that get so confusing and frustrating?" In a hurry to get me out of there, they take my burger and issue a full refund. I say, "Now I have no burger and cold onion rings." The manager is quick to offer me fresh onion rings and a cheeseburger with bacon if I will wait three minutes. I shake my head and walk out, still sobbing. Back to the car, update Mom. By now, she's feeling better and getting fired up. She hands me the last three bites of her burger. Then she needs to use the restroom. I help Mom out of the car, up the curb, into the bldg, into the women's room. The floor is covered in toilet paper bits and solid soil must wiped off the toilet seats before use. Not sure why I expected the restroom to be in decent shape after being yelled at and argued with by the cashier and...

If you’re in the mood for some “buns” of glory, run don’t walk to this Carl's Jr. location! It's truly a “grill-iant” spot that flips fast food expectations upside down and serves up a delicious experience that’s “beyond meat.”

From the moment you step in, the service is “sizzlin’” hot! The staff here are “fry-ingly” friendly and quick on their feet – they really know how to ketchup with your needs! No “burgering” around, they make you feel like royalty with their attentive and enthusiastic approach. It’s the kind of service that really “bakes” a lasting impression!

Now let’s talk about the food! Wow, it’s a flavor fiesta that’s sure to make your taste buds dance! The burgers are so “moo-velous” they must have been crafted by a team of culinary geniuses! Honestly, every bite is a “patty-cular” celebration of flavor, and you’ll be saying, “Lettuce celebrate!”

And don’t even get me started on the fries! They come out piping hot and crispy, a true “spud-tacular” sidekick to your main meal! Paired with the perfectly frosty shakes, it’s a match made in fast food heaven.

In conclusion, if you’re searching for a fast food experience that turns the ordinary into the “extraordinary” and leaves you “happier than a clam at high tide,” make the drive to this Carl’s Jr. location. It’s a “cheddar” experience you won’t want to miss! Trust me, you’ll be coming back for seconds – and maybe...

Service at the counter was surly, almost combative. I was served the most sloppy, overcooked, sad-looking burger I've ever seen. I knew I was making a mistake coming in, because Carl's and JITB both seem to heavily prioritize the drive-through, but I was unprepared for what a poor presentation I would get of what is normally my favorite item, the Western Bacon Burger. Three small onion rings placed directly on top of eachother with a tiny squirt of BBQ gracing a nearly-burnt patty that was about 1/3 off it's bun and a slice of cheese that was, in turn, about 1/3 off the patty and sort of almost three strips of bacon that were clumped together also, mostly not in the bun. I was shocked that the onion rings were so neatly stacked directly atop eachother, as NOTHING ELSE WAS. The bun itself was either toasted to the point of being crispy and dried-out or was simply stale, I really can't tell. Overall, the whole thing was curiously overcooked to the point of drying out yet the cheese was cold and completely unmelted. I have come to expect this of this Carl's Jr in particular. The other one seems to do a lot better at caring about the product though they still give WAY too much priority to the drive through. Not exactly their fault, as the management routinely understaffs at both locations. Fries were...