Red Robin Gourmet Burgers and Brews — Restaurant in Kennewick

I took my family of 6 to dinner at Red Robin and after we were seated there was a large family next to us with a couple and 4 kids. They were seated in the center of everyone, and one of their young children, about 5 years old, was throwing an insanely intense temper tantrum and screaming at an incredibly high volume. The restaraunt is completely packed mind you. It was obviously very disturbing for not only us, but it was extremely apparent after about 25 minutes that everyone in the establishment was extremely bothered. No one was enjoying their meal. Kids were literally plugging their ears at surrounding tables and parents were staring at the table, but still trying to be patient as long as they could as all of us parents likely know what it's like to be in this situation. The mother and father did nothing. The child was sitting on mom's lap kicking and screaming while she looked on and stared at her cell phone. The father literally didn't even look up from his phone once, not one time in almost 30 minutes did he even hint that he intended to help or possibly attempt to speak to or calm his child. The manager continued to go about business as usual, walking by the table as if it was not even happening. After watching the time for 25 minutes, I got up, politely walked over to the table and addressed the man in a quiet calm voice. I said "excuse me sir, I apologize if this seems like an overstep, but your child is obviously extremely upset and doesn't seem to be calming down or intending to stop any time soon. Is there a point when you intend to put down your phone and address the situation so that those of us here trying to enjoy a peaceful and fun night with our own families can do so? Even if maybe you could take her out to the lobby for a few minutes or even attempt to address what's going on that would be greatly appreciated." The man hardly even looked at me and simply dismissed me by making a small hand gesture to his wife toward his daughter. I was not aggressive nor, did I approach the mother or the child, as I felt that was not appropriate. A few minutes later that family gathered their things and left the restaurant before their food was delivered and I noticed them speak briefly with the manager on their way out. It was obvious afterward that the manager was extremely irritated with me as she kept walking by or table after with an angry scowl on her face looking over at our family. I felt obligated to address the manager at this point in an attempt to mitigate. So I excused myself from my dinner, asked if I could speak with her. I apologized to her for walking over to their table, explaining that I don't know what exactly was said as they left, but that I had no intent to make them feel bad or to make anyone feel like they needed to leave as that was not what I intended. I explained that I was as respectful and calm as possible when I spoke to them and that I just wanted to enjoy a nice dinner with my family and be able to conversate which was difficult over the intense screaming tantrum. I told her that I felt that after 25 minutes that it was obvious (at least to our family) that others likely felt the same way and just wanted to enjoy their family dinner and socialize. She stared back at me with an extremely angry look on her face and said "well I took care of it.They were obviously upset and left because of what you said." Again, I apologized and offered to take care of any tab they may had left for their drinks (Which my wife was not happy that I offered to do) as we felt that I did what the manager could have politely done for the sake of the other 100ish people in the restaraunt that were feeling the same as us. As we ate our food, 3 separate couples approached our table and kindly thanked me for approaching the table with the upset kiddo. They all said the same thing to us "Thank you for saying something, we wanted to say something so badly, but we were afraid to do it." Lastly: When we checked out, we had two tabs. Our tab and an additional tab for $142 belonging to the...

Are you thinking of going to this red robin? Dont. Unless you want to be served incorrect food thats cold, for them to take forever to get anything, to be treated rudely by some waitresses, and to be told “it probably was a low ticket item so they bumped it and thats why its taking so long”

I have never left a review at a restaurant even if we didn’t have a good experience.

We hadn’t been to this red robin in about 7 years until a couple days ago. Why? Because it was a bed experience 7 years ago and even worse this time.

We were seated at 1:30 and didn’t leave tell 3:45. Waitress was attentive at all. Dropped off our waters and didn’t give us straws for the kids cups. We were totally understanding “it was just an accident” we weren’t upset at her at all. We ordered our food and they brought my burger wrong and literally COLD fries. When they took it back we also asked for 2 refills on the kids bottomless mac and cheese. It took about 35 minutes and we asked like 3 waters tell i got my hamburger and 45 minutes to get the mac and cheese!!!!! 45 MINUTES! When we asked our waitress for it and we said we still hadn’t got it she said in a condescending voice if we wanted it to go. As if we were trying to ask for extra to take home (which i believe isn’t allowed on bottomlesd items.) i didn’t say anything because i was shocked at what and how she said it and my mom said “ no all we have been asking for is for a refill to eat it here” the waitress looked straight at my mom like locking wide eyes and said “okay we can do that” and started walking away with out taking eyes off my mom. After this conversation she never returned to our table, and it still took 20 minutes for the MAC AND FREAKING CHEESE!!!! And we had to start getting the attention of random waiters to help us. One guy Satish i think was his name was soooo nice!!! Hive that guy a raise and a bonus!! My son was having a hard time and i think was totally feeling the stress of the situation and Satish made him feel way better and brought my kids balloons.

As a girl was walking by we asked to speak to the manager and she went to tell him. She came back and said he was really busy and would come eventually. I explained to her the situation and she started making excuses and said “ it probably was a low ticket item so they bumped it and thats why its taking so long” Okay so our money isn’t of value because we aren’t spending as much.? And she said “i dont have the power to remove anything off your bill” ( i never asked her to!) I said “I have not once asked to pay less all we have asked for is the food we order”

As she left and walked over to the food area she said something to the other waitresses and she turned around looking directly at us LAUGHING!

The manager eventually came and took my meal off the bill. He didn’t seem very apologetic.. i totally understand being very busy but the way we were treated was crazy!!

I know this is long but i needed to share our experience. We should have gone to...

So, I am leaving a review for the last 2 visits. Back in (May) I came to this Restaurant for a family member birthday. Are order was taken pretty fast. The restaurant was not to busy. We had placed are orders there was about 4 of us at the time. The food was yummy. However can't say the same thing about the service we received while dining there. We had placed are order. While waiting for are food we watched 2-3 tables get their food before we received are food and they had order after we had. The food took a good amount time before we received it. I come to restaurant not just for the food but also, for the service I receive. It very dishearten when I get bad service. I understand bad service happens at times and places do get busy but, this happen again today. My Birthday (June) I came in and requested to sit in the dining area with the whole restaurant. The Hostess kept trying to sit me in the Bar area I had to tell her 2-3 times I don't want to sit in the bar area. So, she finds me a table. We sat there looking over are menu's completely forgot about for a good while. Then I person comes up to us asking if we had been helped yet. I tell him no. No one has even taken are drink order and we have been sitting here for a while. Are orders were taken. After we received are orders my order was incorrect. My partner had got his food and ate his meal before I ever got my order corrected. Its pretty upsetting when you go to a restaurant for your birthday for some good food and service with your partner to eat food and you don't get to eat your food with you partner. The food was good after it was corrected. No problems there. I also, have been rewards member with you guys for a while and was suppose to have a free burger which the rewards gave me troubles with, and had to pay for my meal which is a little upsetting after the service I got today. I just want to go out for a nice meal and this was not what I received today. I did call and speak to the Manager Miguel and he stated he will be refunding my part of the meal to try and correct the mistake, and seems to understand where I was coming from. I will have think about coming back to this restaurant after these last 2 visits within the last 2 months for birthday's as these are special days and were not treated as such which...