Freddy's Frozen Custard & Steakburgers — Restaurant in Kerrville

We ordered: • Large Pepermint Oreo shake • Large hot fudge Sunday no whipped cream • Reg chocolate concrete with snickers w/ no whipped cream • Reg Brownie concrete

They pulled us up from the window where we waited 10 minutes. When the guy came out with the order he said sorry for the wait that they had to make new Vanilla custard.. He also had no spoons or straws.

He also could not tell me which was the snicker concrete vs the brownie concrete. They both looked like cups of chocolate custard only. They looked exactly the same!

He just smiled and said he didn't know which was which. I told him that was a problem and I needed to speak to a manager.

The manager came out and points to one and said "oh that one is the brownie because there is hot fudge" - I saw no hot fudge and asked her where she saw it and she laughed and said "oh I thought I saw some.. But I know one is snickers and one is the brownie but the brownie should have whipped cream and a cherry so I'll talk to them about it."

So i ask her what are we suppose to do? Dig thru both until we can figure out which is which? I didn't come to Freddys for a treasure hunt to try to figure out which was which. - She was absolutely no help and didn't seem to care either.

We left only to find out that they was very little snickers in 1 cup and ZERO MIX INS in the other. No brownies at all! None! Just chocolate custard.

There was something wrong with every item we ordered.

• The pepermint oreo shake was made with chocolate ice cream when the photo clearly shows it was vanilla.

• The hot fudge Sunday had very little hot fudge. It was ridiculous how little it had.

• Both the concretes were either missing all mix ins or had very very little. And no one had any idea which was which.

What a disappointment for a new restaurant in our little town! I was so looking forward to Freddys and my first visit was a disaster filled with employees who could not care less.

I care though. Paying over $26 for custard and not getting anywhere close to what you were suppose to is absolutely unacceptable.

I'd love to speak with the main store manager for...

I ordered the Freddy’s patty melt. I took one bite and knew I had wasted my money. It was over salted and dripping in grease. The rye bread (in my opinion) doesn’t go well with beef & onions. I took 2 bites and threw it out. Expensive for how terrible it was.

I have had a burger from Freddy’s and it was ok. Nothing to write home about. The fries are super thin and nothing special either. Freddy’s beef hot dogs are good. I DID enjoy my hot dog.

Freddy’s custard treats are good. I did enjoy my dessert. The gummi worms (Freddy’s Dirt ‘n Worms) were thrown out since they were hard and appeared to be old. This dessert consists of Cookies ‘n Creme with gummi worms. It was fair.

I wasn’t impressed with Freddy’s beef patties. They are very very thin and nothing like the hamburgers I grew up with. (Freddy’s refers to them as “steak burgers” but the meat appears to be just plain old hamburger meat. They claim it’s caramelized in the center which definitely sounds strange! (Not at all the way we eat meat in Texas!) My guess is Fredddy’s originated in another state where people don’t eat a lot of beef like we do here in Texas. (You can imagine my surprise when I learned Freddy’s originated in Kansas! You would expect Kansans to know how to do beef!)

In conclusion, Whataburger is still the best hamburger in town. By far. They know what a piece of hamburger meat should look like.

Leave the beef to Whataburger (a Texas tradition) and Freddy’s can do the beef hot dogs & custard desserts.

Caramelized “steak burgers” are very strange and...

man y’all REALLY try and drag businesses down to the ground because of yalls own incompetence. “the burger was to thin and small”. IT LITERALLY says that freddy’s is a steak burger, (SMASHED BURGER) joint. what do you expect? it’s the restaurants fault you can’t open you eyes and read or look at pictures? “the fries were so thin” freddy’s is known for their shoestring fries. THATS THEIR SIGNATURE. are y’all truly this dull? so you’re telling me because of your incompetence a business deserves less than a 4 star because you couldn’t read signs, look up the menu, or ask questions? why go to a place where they are known for their signature SMASHED patty and SHOESTRING fries just to complain about it and leave a low rating? it makes businesses look bad because you’re an idi0t. i get if the food is bad, and it deserve a low rating but cmon seriously? also to add, the people in this town lack compassion and patience. with freddy’s being new to town, it’s been consistently flooded with people, therefore wait times are expected to be a little longer. common sense. don’t eat here, and then complain about their SIGNATURE dishes that literally make them freddy’s. it makes you look m0ronic. also there’s parking in the very back? it’s not that hard to drive around and...