Heen Kahidi Dining Room — Restaurant in Ketchikan

I wasn’t going to write a review but a couple days later my friend just brought up me being laughed at so it’s back in my head so here we are.

I’ve been coming here for almost 5 years now, I spend about a quarter of the year in Ketchikan and Heen Kahidi/Cape Fox have always been one of my go to places. Unfortunately after today I won’t be going back and will be spreading the same word to the crews I travel with, who also appreciate this place the same.

Eric asked us what we would like to order, not just drinks, our food; we hadn’t even gotten menus yet. First time I placed an order for menus. You think you’d see we didn’t have menus.

He asked what we’d like to drink after a wait, and my friend placed her order, then he walked away without asking the other 2 of us.

When I ordered a Chardonnay he had no clue what they had, some new system excuse. Mind you they have a toast system but he’s using it as a hard surface to write out order on his notepad. I know the toast worked bc that’s how we paid for our bill on the receipt. Apparently they didn’t even have Chardonnay in the end.

Zero interaction with us after we ordered. No check in on how things were, the 2 bite rule as some call it, could have fixed the issues I had with my tacos.

They’d fill one of our water glasses and ignore the others.

Food was bland but okay for the others. The chicken Caesar wrap my friend had was a ton of lettuce with bits of chicken, dressing, and parmesan cheese; that’s it. Fries were good, I ended up eating what fries she didn’t for lunch.

I had the halibut tacos and seafood chowder. Chowder was really good, I recommend if that’s all you order. Tacos on the other hand had no sauce on them, were overcooked and had canned jalapeños, tomato chunks, and plain lettuce. When I asked if there was any kind of sauce that goes with them they brought sour cream; in all fairness that’s what the menu says. So basically the only thing I tasted was the little bit of sour cream I put on them so only ate half of one bc they were not good at all.

In the end, and the icing on the cake, he saw I had all my food left and asked if I wanted a box. I replied no, it was dry and just wasn’t good at all. He laughed and walked away to print the checks. I’m not exaggerating at all, my 2 friends were laughing at the response too, and the whole ride home. He was talking with a coworker about us, right next to us, something about Navy sub people that come there, which we weren’t. Maybe he’s had some bad experiences with them, but not a good look to complain about other ppl and assume we’re part of a certain group within earshot.

Recommend all to avoid. Horrible service, mediocre/horrible food. They’ve definitely gone downhill and has seemed to go progressively downhill over the past year. Checking out as a prior Cape Fox fan and advocate,...

I’ve only left a couple of reviews in my life but after my experience at this place I definitely felt inclined to share my experience. Chloe G was my waitress and was one of the worst waitresses I’ve ever had the displeasure of coming into contact with. We had to get up and walk to the front bar 5 different times to refill our coffee because she was too busy sitting there texting and playing on her phone. She didn’t come by a single time to check on us and after waving her down and asking her for jelly for my toast on 3 different occasions I finally went and got it myself. She then had the audacity to come by 20 minutes after we had asked and already finished the whole meal, with a thing of jelly. Still didn’t say a word to us, just laid it on the table and left. Any interaction with Chloe G involved her not saying a word because she was too out of breath to even speak due to being so out of shape. Never said hello, thank you, asked how we were doing, nothing. When it came time to pay she just stood there at the table with her credit card machine and didn’t say a single word. Just stood there heavily breathing until we asked if she’s ready for us to pay. One of the worst hospitality experiences I’ve ever had in a restaurant. I would expect a lot more from a nice hotel/lodge like this. Food also wasn’t prepared properly as ordered, but I knew if I wanted it fixed I’d have to walk back to the kitchen and fix it myself because Chloe G would have taken 30 minutes to even come by the table so I could voice the issue. Oh and to top it all off, she wasn’t even busy. She had to manage my party of 2 and 1 other table of 4. No excuse for the pathetic service and lack of hospitality. Overall food was decent and the views were amazing but I will never be back and will discourage all my friends that stay at this lodge to every come to...

While staying a week in the Cape Fox Lodge, Heen Kahidi Dining was our most accessible—and one of the most satisfying retaraunts we ate at! Our large party of 10 enjoyed most dinners here, as well as several morning breakfasts, and one afternoon lunch. Their dessert menu is so good, that we even came down just for dessert one night!

While the menu can feel pretty pricey, it's what you'd expect to pay at a nice sit-down that overlooks the ocean and serves fresh-caught Alaskan seafood. The large windows offer breathtaking sights of the surrounding forest, the Ketchikan shopping streets below, and a perfect full-view of the cruise ships that pull into the docks each day.

Of all the many days and meals our family ate here, no one ordered a single meal that they didn't throughly enjoy. Some favorites among us were the Salmon Benedict (breakfast), Seafood Chowder (lunch/dinner), and undoubtedly the Mud Pie (dessert). The portions on most entrees were extremely generous, so some meals can easily be split, depending on how hungry you are.

The wait time can get pretty long if you come during busy hours (our slowest meal was the day we went in for lunch, during peak cruise ship tourist hours). But if you plan enough time accordingly and aren't rushed, it's well-worth the wait. All of the staff were nice and accommodating here too.

This restaurant is accessible from the lobby on the main floor of Cape Fox Lodge, and is absolutely worth the visit if you're looking for a quality...