Miller's Ale House — Restaurant in Kissimmee

THIS IS AN UPDATE AND I LOWERED THE RATING FROM 5 STARS TO 3 BECAUSE OF THIS PARTICULAR VISIT ON SUNDAY, 05/01/22, AT 3:20 PM.

We were seated immediately as soon as we approached the host stand, so there was no wait.

Our waitress was very friendly and took and put our order in quickly. A couple was seated at the table next to us about 10 minutes after we arrived and then another couple sat down at the end of the bar about five minutes after the couple seated next to us.

We only ordered cheese curds, a Margherita flatbread, and 12 garlic parm wings. The couple at the bar who arrived after the couple next to us got their food before us or the table next to us.

The cheese curds and flatbread came at 4:08 but my wings weren’t ready yet. My wings came at the same time the couple at the table next to us got their food and they ordered wings too. Mine and their food and wings came at 4:20.

I understand if there was a wait to be seated and the restaurant was busy but I don’t remember ever being at a Miller’s when there was no wait to be seated and have to wait his long for food let alone get my food at the same time as a table who arrived 10 minutes after us. I’ve ordered wings at the various Miller’s locations before so I know they take a little longer than other dishes to prepare, but today’s wait was longer than we’ve waited for wings before.

Our server was very apologetic for the wait and when it was time to pay, she said she would ask the manager if she could take something off from the bill for the inconvenience, which is excellent customer service.

I saw her go to the female manager by the monitor at the food pick up window and explain the situation but she came back and said the manager said she couldn’t take anything off but we could get a dessert.

I would’ve been happy if the manager came to apologize since she was the one who delivered the food to the couple next to us. I declined the offer for the free dessert and explained to our server that it wasn’t her fault and I was sharing my displeasure to get something free. I wanted to share my feedback with the manager to help this from happening to another customer.

I still love Miller’s and will come back, and hopefully this was a onetime anomaly and won’t happen again.

I came here at 9:30 on a Thursday night and was able to find a seat at the bar instead of waiting for a table. We’ve tried to eat here before for dinner but the wait for a table was too long so this is my first time at this new location.

I’ve reviews the Thursday night Prime rib special from their other locations so I wanted to try it here. I asked for rare and it’s more medium rare but it’s almost 10pm so I can’t really complain.

My slab of meat was just as thick as the other locations and au jus is just as flavorful. The meat is tender and full of flavor on its own but I asked for my side of real horseradish as usual. The loaded baked potato was stuffed with melted cheese, bacon bits, and chives so that was very good too.

Consistency is what I love about Miller’s Ale House! Every single location I have tried has been consistently very good in both the food...

Frequent customers (weekly) at this Millers. We’ve had a handful of problems here but usually are always addressed

It started last week Sunday night. My buddy and I came in for dinner. Nelly was our server. We ordered our drinks. They were brought back. He seemed like a nice guy at the time and took our order. We ordered an appetizer and our meals. After sitting for awhile with empty drinks due to him just not coming back. I noticed my Mountain melt pop up in the window. Shortly thereafter I noted my buddy’s burger pop up in the window. I sent at text as that had happened coincidentally. So I had the timing. Meanwhile waiting for the food takeout had walked by a few times grabbing food from the window. My buddy at the 15 minute mark of our food sitting in the window he walked up to the bar to ask for our food. At that time my buddy noticed Nelly leaning against the wall to the left of the window on his phone. Nelly noticed him and walked to grab the food. I confronted Nelly about the situation and our appetizer. He just stared at us and walked away. I was kinda in shock wasn’t really sure what had just happened. He didn’t seem to care. Honestly we didn’t have much time and didn’t want to wait for a manager. We paid and left.

This brings us to today. I don’t know what Millers lottery we played but we lost again with Nelly. We had 5 people. My buddy’s birthday and he chose to come to Millers. He had ordered unsweet tea I ordered water then Mr pib and two diet cokes. Nelly came out and said they were out of sweet tea. My buddy said that’s alright. Before saying the drink he wanted Nelly walked away. Nelly brought one sprite and 4 Mr pibs to the table. We corrected him and got two diet cokes. We ordered our food and I asked a side salid out first.

Time goes by… a table around the corner goes up to the bar asking for their appetizer from the same server. Shortly thereafter he comes with our food and no salad. I didn’t ask for it as I only wanted it out first. He forgot our silverware and had to go get it. He came back with it. Proceeded to disappear. Didnt receive condiments we wanted due to him not coming back. Nelly arrived to our table after everyone was done eating and empty drinks. “Ready for the check?” I guess so. At this time I had asked for the manager.

Greg the manager came out, talked with us and took care of us. I’ve never been this disappointed in my service until today. I will refuse to sit at any table that is served by Nelly.

With all this being said. I want to finish this up with a positive note. One of my favorite servers (Now working the Bar), Cheyenne. We started changing our days we ate at Millers just to come see her. She is hands down one of the best people who I have encountered at Millers. She deserves all the praises. Thank you Cheyenne for your amazing personality and exemplary service, not to mention with a smile. You are the reason we come...

First and foremost, I work in hospitality. I’m very driven on being very attentive and ensuring that the guest’s experience allows them to appreciate the quality enough to either pay another visit or recommend the company’s brand to their peers.

If you work in hospitality long enough, you tend to work with a few managers who really care about the guest’s experience, and then you work with a hand full of managers with a dictatorship type mentality for absolutely zero reasoning. LUIS at this location handles his managerial position as if everyone is beneath him.

Example: all well liquors in this ale house are $5 due to their special. So a well vodka shot and the well tequila shot are both $5. Ironically enough, a white tea shot is also $5. White teas consist of vodka, peach schnapps, sour mix. My friend asked for 2 Mexican shots, which are essentially the same recipe, substituting the well vodka for well tequila. It was the bartenders first day, so she made them but rang them in as 4 shots by accident (2 shots of tequila and 2 shots of white tea). After she asked her manager to correct the mistake, the manager LUIS intentionally only comp’d 1 mistake and intentionally left the other extra shot on the receipt.

I asked to speak to LUIS and maturely explained the issue, and instead of attempting to understand…he took offense to me questioning the logic of charging me for 3 shots. He refused to comp the additional $5 with no reason or explanation.

I calmly paid my tab and left. It has nothing to do with the $5 charge, and everything to do with the lack of customer service skills. LUIS lost consistent regulars to his location over an additional $5 charge that his newly hired bartender admitted to messing up. His attitude and pride would not allow him to put his ego aside enough to even understand that there was no reason to charge a guest $5-10 more for Mexican tea shots when they should be the same price as white tea shots based off late night ale house specials and principles. Not to mention, that I’ve been to this location multiple times before, and had zero additional charges prior to this incident. Instead of him understanding that, he said he would rather reprimand the bartenders from past experiences for only charging me the normal $5 each per shot.

I don’t even blame the new bartender because, for one she was not properly trained to even know the difference from a Mexican, white tea, or green tea shot. I blame the manager for his condescending demeanor, and refusal to reach guest’s needs. It’s evident he does not like to be mentally challenged, and his low level of sensitivity was written all over his face and body language. Shame on this location for thinking he was worthy of a late night manager...