Baskin-Robbins — Restaurant in Knoxville

It’s ice cream so I had to give it two stars . Otherwise this location is the worst ice cream place I’ve experienced outside of an amusement park environment . The service was so disagreeable I didn’t want to buy ANYTHING . When asked about any suggestions for flavors the absolutely disagreeable disgruntled attendant was of no use . I specifically asked what her favorite was and her response was “ I’m not supposed to eat ice cream” , my reply “ can you give me any suggestions as to good flavors? “ . I got an eye roll and further disagreeable attitude. I understand you aren’t supposed to eat ice cream , but for goodness sake it’s your job to help customers. Her miserable attitude was the start , one of the people in my party ordered a shake . Instead of starting the shake as soon as he ordered she was too lazy to get that going she felt like it was appropriate to wait till everyone had our orders and started eating to even even begin his shake so now the people who ordered after us have to wait extra long to even order because she was to lazy and miserable to start a freaking shake. Not to mention the out of date corporate design and drop ceiling fluorescent lighting this place feels like you are stuck in a lunch room cafeteria from the 80’s with an angry lunchroom lady attending the counter , avoid at all costs . If she is too lazy to even try to help customers I can only imagine her cleaning practices at the end...

So I usually like to give really good reviews, but I came to this Baskin-Robbins I’ve never had the app. I’ve always paid never really thought about getting an app even though I have it for several different other restaurants but for some reason, apparently they’re all on by different franchises so they don’t take the free scoop that you get when you sign up for the app but they take the birthday scoop and they weren’t really nice about it. I called The one that’s Parkside and they weren’t even kind about either which I’m gonna leave a review there because I just called to ask and say so is that like a thing and he was like yeah we don’t take it either so what’s the point of even having the app like I get that different franchise people own them but why even having an app, you might as well say I just don’t participate in the app because I don’t see how you take one free scoop you don’t take the other one so It’s beyond me. It was horrible customer service. She wasn’t nice at all. She didn’t say oh well you know try to give me another option or maybe you can look and see if you have another coupon. She was just like yeah we don’t take that and it’s not the first time I’ve not had the greatest service here either. They’re not very kind they’re very young and some of them are just very rude . I will try my best not to go to...

This was the WORST experience I’ve had here. First of all, it took the chickie “working” about 1 minute to a knowledge I was there. Yes, I realize a minute isn’t too long but when the bell rings and you stand there with your back to the customer for more than 3 seconds? Figure out customer service or go somewhere else. Once acknowledged, I ordered a sundae. She charged me and then started working on my order without asking me what flavor I want. You have 31 flavors for a reason! She just gave me vanilla. Then when questioned about it (because I thought she was maybe working on a mobile order that had come in before me) I get “I already made it. It comes with vanilla.” No, it doesn’t! You have to ask what flavor the customer wants. She obviously doesn’t want to work here, but I’m sure due to her lack-lusted attitude, this is the only place that would hire her. Good thing the owners must also not care about return service. I’ll wait for the Tik Tok to reopen. They know how to serve the right ice cream, and the right customer service with a...