Rally's — Restaurant in Kokomo

Took 3 times explaining the mess up on my order for 2 baconzillas that only was supposed to have slice cheese, bacon, picked and ketchup. Guy taking orders at speaker did not enter it right and I got 2 baconzilla with everything and a champ burger cheese and picked. I explained the baconzilla messup 3 times to a guy at the window then to another lady and still when I left my order was wrong again, they left the ketchup off this time! Pathetic customer service at this location, no sorry no can we make it right or anything. The guy just hangs his arm out the window with my food in the sack and just before I can get upto the window to get it he sits it on the counter outside the window. This was the worst service I have ever had from a rally's and after this, I doubt I'll stop at this...

I ordered loaded fries with no bacon for my vegetarian wife. As we were eating she noticed small pieces of bacon in the fries. The receipt said no bacon so it wasn’t a miscommunication issue, they just didn’t care enough to pay attention. I called to try to resolve the issue over the phone, but no one answered. Because of this we went to the store to try and have the issue resolved. We ended up getting a refund for just the fries but the associate clearly did not care that they violated my wife’s beliefs. They wanted to sit in the back and laugh like it was some joke. I see no joke, she hasn’t consumed meat in over 5 years and she’s worked hard to maintain that. Beyond disappointed and disgusted with...

I was shocked to see how rude the cashier stringy haired girl thin and glasses we was trying to order and soon as told her what I wanted she wouldn't even give a milasecond to say what I wanted it didn't want on it.. before she chimed in and was like loudly... what do want one it..!! She exclaimed.. very bad attitude. Fries was hard and tasted odd? 3 boyfriend got a cheese cake sundae thing he was like " taste This" so I did..it just tasted funny to? Then we noticed the guy that was behind us that ordered the cheese cake sundae to, took his back and traded for chocolate..so it wasn't just us, my fish sandwich was good though. Other wise it all sucked royally..I will not be eating there...