Jack in the Box — Restaurant in La Quinta

This location has gone from average to horrible in a couple of months. This picture is worth.....

After I arrived at 5:00 p.m. and decided to just wait it out to 5:10 p.m., a female employee got on the microphone and told me that they are closed. At that point it was 5:05 p.m. and there was 4 cars in line behind me. I told the employee that I was just going to wait the 5 minutes for them to "reopen." The employee told me that I am "holding up the line." I told her that there are a few people waiting to also order. She told me if I wanted to wait that's fine, but I cant wait at the drive thru and I must go park in the parking lot and get back in line at 5:10 p.m. or I will not be able to order anything.

I became frustrated based on a complete lack of customer service, any reasonableness and frustration. As I was driving out of the drive thru I saw a different female employee sitting in the dining room hanging out on her cell phone.

I came to this Jack in the Box the week before and had to wait almost 10 minutes to order and another 10 to get the food and the employee told me she was working both the inside and drive thru. The lady was nice and I felt bad for her, but this is Jack in the Crack! Give me a break. If you dont have the employees dont turn on the lights. Ironically, while I was waiting for the place to reopen in the middle of the day, you are not allowed to wait in the drive thru.... RIP CUSTOMER SERVICE.

6/4/22. UPDATE Still bad service. I waited 10 minutes in the boiling hot 🔥 🥵 weather just to order.

There was only 2 cars in line ahead of me and 4 cars ✋️ waiting behind.

When I finally got to the speaker box to order I had to wait a few more minutes just to order.

Then I waited another 8 minutes to get 8 tacos.... Despite all the unnecessary waiting I was given a "whatever" sorry for the wait mumble before the cashier asked me if I wanted to donate $2 to Feed America! 🤣🤣🤣🤣🤣

I'm kept almost 20 minutes in over 100 degree weather for some mediocre tacos to be asked to donate some money.

God Bless...

Took forever and the tacos weren't cooked. Literally took me 35 minutes to get through the drive thru on a Tuesday afternoon at 215pm.

It was packed (cars blocking traffic trying to get on to 111) from when I arrived to when I left at 2:50pm; I know this because I was the first car to almost cause a collision with only half my vehicle getting into the jack in the box driveway before almost rear ending the dude in front of me (and he bail after 20 minutes with little progress). Maybe it's because school has started and the kiddie's were on busses coming home? Or maybe people have had it with the current state of affairs or their own realities and just wanted a jumbo jack. Not sure as this place is usually good, BC. ...

Pulled up expecting quick service and a decent bite, but what I got instead was a whole lot of nothing. Wait time? Way too long. Nobody at the front register to greet or help. Staff walked right past me like I wasn’t even there — no eye contact, no “we’ll be right with you,” nothing.

Honestly, the customer service here is weak. If I’m taking time out of my day and money out of my pocket, the least I expect is to be acknowledged. That’s basic. And looking around, I can see I’m not the only one who feels that way — place was nearly empty. Kinda makes you wonder why.

You gotta do better, Jack. Expectations should be met — not ignored. We’re not just customers, we’re the reason your...