Arby's — Restaurant in Lafayette

The guy working drive thru was legit doing his best. He prewarned there would be a wait on chicken. I was fine with that. Order was taken at 9:27pm. I saw him and another woman (Mgr I think) working hard to get orders out. I was at window and pulled forward to wait for order. I see this girl with blonde and pink hair taking out trash. And cars start wrapping around drive. She is just slowly moving back inside and starts mopping the lobby. I am positive that they needed her help. She glanced back at them a could times but tried to stay hidden. I saw her on her phone repeatedly. In her extremely long attempt at mopping. At one point someone must have asked something of her. She came to counter never washed her hands-that at this point have taken trash closed dumpster lid, touched door handle, mop, phone and in her hair. She took my food and another customers from the counter rolling her eyes. I saw her listening to someone. And she just shrugged as if saying "oh well" Then she puts one of the bags under her armpit as she opens the door with one hand and holds the other bag and her phone in the other. She calls out chicken fingers. It was for the other car. Hands it to them and they asked what time they closed. She said "10pm,why?" They just left. She comes to me. And tosses in order. I ask her to wait. She was either ignoring me or her headphones were too loud. She walks away. I had no napkins no sauce. And my fries were the broken pieces from the bottom of the bin. Time is not 943pm. I walk inside, and stops her mopping to look annoyed that I'm walking on her floor. I had to ask the poor mgr to stop what she was doing to get me sauce. She did and she was very nice and helpful. The girl who was pretending to mop playing on her phone and who has no customer service skills at all. And is down right unsanitary- is making me consider calling the health dept. I paid $20 for my food. Arby's isn't cheap. I came here for good quality and cleanliness. It normally is on point. This hot mess of an employee is...

No warm and fuzzy feelings here. Greeting was non-existent. Sounded bored while taking our order. Didn't ask any questions except anything else. When we pulled up to the window, she just told us our total. I said that we had as coupon, she sighed and turned her head, messed with computer and talked to her friend. Eventually she gave us a new total. I handed her cash, she gave us our change without telling us the amount. We were handed drinks without telling us which drink was which. Leaving us to figure it out. We were handed our food. We checked to make sure everything was there, surprise, it wasn't. We ordered chicken nuggets and tenders and didn't get any sauce. Because the food was basically chucked at us through the window we never got to ask for Arby's sauce. Now on to the food which is the good part of this visit. The food was hot and fresh. Although the beef and cheddar could hardly be called a beef and cheddar with the lack of cheddar sauce. When I ordered a milkshake I was informed that the machine was being cleaned but as I was leaving someone was walking out with an untouched milkshake. Leading me to believe that they didn't want to make it. Unless the machine miraculously was cleaned and filled and ready to go in the 5 minutes it took to get around the building. Probably going to find a different location to visit. We travel this way tons throughout the year so we will skip...

This is the first time ever in my life that fast food looked like it does in the commercials. You know how everything looks big, perfectly made and when you actually get it you wonder why they can’t ever make it look good?

Well, on Wednesday 6/16/21 at 9:45pm the Arby’s on 26 did it. Whoever made my food should run an Arby’s or at the minimum be given a raise. I got a roast beef and cheddar and a gyro and they were both perfect! I’m talking about commercial worthy food and it wasn’t “more” food, it was just perfect like each piece of roast beef was placed one at a time and the gyro was even better. The shredded lettuce was perfectly fluffed and the tomatoes were placed exactly where they should be. I had to take a picture even though I was in my car and the lighting was poor. Just amazing though!

To the person that made my food, you are amazing and Arby’s is lucky to have you. I wish every fast food worker cared as much as you. I’ve seriously never seen food this perfect from any fast food place. EVER! It’s clear you take pride in your work and I hope you are rewarded because this can’t be the first time this...