Five Guys — Restaurant in Lakewood

After a long day of traveling we were in starvation mode, desperate for fries and forgiveness. The man at the counter deserves a trophy. Or My 12-year-old stared at the menu like it was written in ancient hieroglyphics and asked questions like she’d never been to Earth before: “What’s on a hamburger?” He didn’t flinch. Not once. Just smiled and calmly helped her build her burger masterpiece like a true burger whisperer. The food was chef’s kiss. But here’s the real kicker—I left my purse. My entire purse. On a chair. Like a rookie. We drove away, and I didn’t even realize it was missing until we were miles down the road. Cue the panic spiral. We called, and not only had they found it—they had it waiting for me, untouched and full of all its worldly treasures (including gum wrappers and 14 lip glosses, no judgment please). These guys? Honest. Patient. Burger-genius-level kind. FIVE STARS across the board. If I could give them five more, I would. Thank you, Five Guys, for feeding us, humoring us, and proving that good people and good burgers do...

I am writing to express my disappointment with my recent experience at your Lakewood, Colorado location. I have been a loyal Five Guys customer for over six years and have always appreciated the quality of your burgers and fries, despite the higher price.

However, today I encountered a situation that was quite shocking. I ordered a regular fry and a cheeseburger. To my surprise, my cheeseburger was ready in just one minute. I noticed that the grill cook had precooked the burger patties and set them aside on the grill. After making my burger with these precooked patties, the cook then tossed the remaining patties in the trash. In my six years of visiting Five Guys, I have never seen this happen. I have always expected to wait at least 6 to 8 minutes for a freshly prepared burger. Furthermore, when my burger was ready, the fries were missing from my order. This experience left me feeling both robbed and scammed.

I urge Five Guys to seriously address the issues at this location. It is unacceptable to treat customers in...

I placed an order online and was told it would be ready 8 minutes after ordering, so I knew that probably meant it would take longer than that. I completed the text prompts that ask you to let Five Guys know when you are on your way and when you have arrived. I went into the store before the 8 minutes was up and was acknowledged by several employees by name, and I believed that my fries were made at that time. I was given my shake soon thereafter. Then I proceeded to wait about 20 minutes, during which time I saw multiple customers receive their orders. When I went up to the pick-up counter a different employee than before asked for my name. I told her, she saw the bag that had my burgers in it (I have NO idea how long those had been sitting there) and then proceeded to make my one order of fries, and tried to give me ANOTHER shake. I am upset by this experience because I was in the restaurant the entire time that I thought my order was being made just to find out it actually wasn't being made. I only ordered...