Firehouse Subs DC Plaza — Restaurant in Las Vegas

Worst firehouse location in the centennial/north Las Vegas area- avoid at all costs especially if ordering from a delivery service. Customer service has never been great when I’ve visited in person but I decided to order Uber eats and they charged a $5 upgrade per sandwich to make it a combo which is fine except the app only offered a bottled water as the drink choice. I’ve ran into this issue before at the location by my work so I placed the order then kindly asked them to switch out my drink for a fountain drink. They said their location doesn’t offer fountain drinks for Uber deliveries, but the app should have given me an option to pick a bottled soda. I explained the app didn’t give me the option and that other locations had made the switch for me no problem. I asked if she could switch my water out for a bottled soda and she said there was no way because there’s a price difference. I even asked if I could pay the price difference over the phone but she said no to that as well. I explained paying $10 for two bottles of water and two small bags of chips is a little ridiculous and asked three separate times if there’s anything they can do about the situation but she repeatedly told me no. I don’t understand how it’s my problem that their app wasn’t working the way it was supposed to and feel like there should have been at least some sort of attempt to make things right. Definitely just ordering Jersey mikes or port of subs next...

I ate here fairly frequently when they first opened and loved it.

The past two times we ordered, we had AWFUL experiences!

First, I love their app and the ability to order ahead and have it ready when I get there. What I HATE is that the order is never right when I'm not standing above them watching them make my sub.

The first time, we ordered extra meat. We paid $6 extra for extra meat - and 1/3 of the sandwich was WITHOUT MEAT!!!! Not missing extra meat - MISSING MEAT!!!!!

My receipt had the ability to answer a survey - which I did. I heard from someone saying they would send me a free sub card. it never arrived.

The most recent order was about a week and a half ago. I ordered a bbq brisket sandwich with extra meat and NO MAYO. It came SLATHERED in mayo. I tried to call in to let them know - no answer to their phone.

I reached out to the person who said she'd send the sub card via email. NO RESPONSE!!!!

The way I see it - I have paid for two large subs with extra meat - about $21 per sub - and NEITHER have been right! And it appears that no one seems to care!

Their food quality could be good if they actually gave you what you ordered or paid for. But as of right now - I need to go in and stand over someone to watch them make my sub to ensure I get it right. And more than the fact that my sub was wrong - it really makes me ANGRY to have someone say they'll try to make it right and not respond or ghost...

Employees can set the atmosphere! There were 4 people behind the counter, a young man wanting to have a conversation with your only female employee avoiding his much needed attention to the only two customers in the place, us, needing to ask questions about the different sandwiches, but his concern was playing cupid with his co-worker. I myself asked to remove one item from my choice of sandwich and another concerning toasting the bread, not the meat. One of the other employee made both sandwiches, maybe not realizing the simple requests and the final young employee just standing around. Not use to inspecting the food before leaving a place, but I should have. But I could have gone back and demanded a refund, by not ever returning is more gratifying for me. You, the owner must like to loose money by hiring incompetent people. I now know why Subway does much better service and sandwiches. Much faster and makes it your way! With acknowledging your customers with a smile and let them realize upon their departure maybe a friendly good bye, come back again, just a suggestion. Your store, your...