Jack in the Box — Restaurant in Las Vegas

Another one of my local fast food places that I frequent because of the exceptional coupons that are put in my mailbox, Door Dashing client and I actually like their menu. This location is 24 hours and right off the freeway in Northwest Vegas.

As a dasher, when I walk in the store it's clean, the bathroom is accessible without a key or code and the staff recognizes me almost instantly. Even if they are busy they recognize a potential customer.

Because I walk in with a brightly colored Door Dash temperature bag, they automatically assume I am coming to pick up an order. They are prompt, the order is usually ready when I get there, and they make their own drinks. I don't have to go to a machine and make the customers drink for the client. When I look at the floor, there isn't any clutter, the tables in the restaurant look well maintained, never walked in and there were remnants of prior customers. The customers that order food for delivery range from fancy upscale homes to apartments in the neighborhood.

As a customer, me and my daughter feel like the Cluck chicken sandwich is the best chicken sandwich in town. The menu has a variety of different things from breakfast to dinner, even late night snack type appetizers. Value menu to more expensive burgers. And the shakes are always top shelf. The staff are always pleasant, even when it looks like the store is pumping out food, they never talk at me. They talk to me and always get my order correct.

Because I am driving in my neighborhood, I tend to stop at familiar places to use the potty... Lol this is one of the places where I know I can go to a clean restroom that isn't a public safety concern. Families can let their kids go in there by themselves, as they can secure the door behind them. They always look clean and maintained.

Good spot every time I pass thru, and I pass thru...

I went to the Jack in the Box down the street from my home at 7741 N El Capitan Way, Las Vegas, NV 89143- Store #: I did not get a receipt, but I do have proof that I made a purchase at 9:33a in the amount of $11.24 (verification via photo of my account it went through at the time my debit card was used). We ordered 2 Oreo milkshakes and 2 donut holes. Once home, we were enjoying our Oreo shakes and I realized that my cup looked odd. Looking closer, I find that it's two cups! The inside cup was BROKEN! Instead of making a new one or pouring it into a non-broken cup, they put it inside the other. This is unacceptable! This plastic cup, that was sliced open in two areas, could have severely injured someone. If a piece of the cup had broken off into the shake and been sucked up into mouth, esophagus, etc... it could have caused SEVERE injuries! When I called and asked if I could speak to a manager, the lady who answered said sure, hold on. Seconds later the SAME voice said hello? She proceeded to say her name was Melissa and she was the manager. I explained what we found and she said, "okay"... I said, okaaaay, this is unacceptable. The broken cup could have been an issue and should have been replaced. She said okay, what's your name? I said, Kayla. She said okay, next time you come in just say your name and we'll replace it. That's it. No apology or anything, like she just thought it was fine. Maybe she did it herself, i don't know. Again, this is completely unacceptable and could have ended differently with serious injury causing thousands of dollars in legal fees, medical/surgery bills, and...

Every time I've been here lately I have had a terrible experience. The last time I was at this location I placed a mobile order. While at the drive through attempting to pick it up they claimed they could not find it. After 5 min later and speaking with a manager they finally found the order, I then advised them I wanted to add a couple things separately. I'm not kidding when I say it took me another 3-4 minutes to add a plain cheeseburger. I also wanted to add an additional drink but after we finally understood the order of the burger she said okay 1.08 cents at the window. At that point I was defeated and said screw the drink. When reaching the window I realized one of the bags they handed me had a desert in it. I looked in the bag and noticed it wasn't my order. I then had to give the bag backs while they figured it out. After finally receiving the correct order I asked if I could please have 3 ranches and a bbq sauce. The kid went on to tell me how next time I need to inform them at the speaker that I want sauce so I can pay for it. Even though i ordered 20 nuggets. He then said oh, well we only give 1 sauce for an order. Once getting home I realized I didn't receive either of my 2 original drinks that I did order, plus about half of the order was wrong. Maybe if the guy at the window payed more attention to the order and not trying to charge me 0.29 cents for ranch this wouldn't have happened. Spent $40 at a fast food restaurant only to have half of my order correct and missing items. Over the last 6 months I have had an issue almost every time...