Ocha Thai Cuisine — Restaurant in Las Vegas

Ok so first I'd like to say that I dined in at 9:30pm, I was hungry & exhausted after a long day so I PREFERRED to order takeout so I could get home. However, I've stopped ordering takeout with "first timer" restaurants because food is so hit or miss...and I eat a LOT of Thai food so I can't afford to pay for food I'm not happy with.

The bar area is pretty cute & the dining area has REALLY loud, god AWFUL karaoke music (like a bar instead of a restaurant). I already had a headache & this did not help. I really wanted to ask them to turn it down just a SMIDGE for the sake of my pounding headache but I let it go. It was also totally dead on a Friday night other than one other customer, so I assumed they were taking delivery & take out orders. I knew they had great yelp reviews but if I've learned anything from yelp it's NOT to trust yelp reviews LOL The ceiling lights are pretty laughable. But NONE of these little things really matter if the food is bomb, am I right?! I was eager to try my Tom Kha soup with tofu. Came out rather quickly. Can anyone else tell when their soup is going to suck by simply LOOKING at it??? Well, I'm an expert cause it's happened to me like 86 times, (and YES I'm Caucasian for any prejudice people wondering & criticizing LOL. Sorry but I had to say it since I get a LOT of racist messages for reviewing Thai restaurants.) BUT I've also lived in Thailand so I know good, authentic Thai when I taste it. On the upside they did have authentic mushrooms so thumbs up there. But this soup looked like coconut milk with no spices added. Just sour coconut broth!! That's when I knew it was over. But STILL, I gave it a chance. After one bite of watered down sour coconut milk I immediately sent it back. Tom Kha should make your mouth WATER. The two servers came over & although I was VERY polite about it, they actually said "well you already ordered it so we can do 10% off." I laughed & said "I'm not eating that cause it's missing ALL the flavor and spice!!! Why would I pay for something I'm not happy with & can't eat?!" Talk about a major FAIL in pleasing the customer! No apology, nada - just attitude. I even said "listen I'm really not trying to be rude & I don't mean any offense, I'll buy something else okay? But I'm not paying for this". And I didn't EVEN HAVE TO DO THAT! I literally had every right to just get up and leave but I ordered something else cause I'm NICE LOL Of course I ordered egg rolls because I knew if the chef could screw up Tom Kha then he would probably screw up drunken noodles as well. The server was much nicer after bringing the egg rolls over & laughing at me to her friends. But never did she come back over & ask if I needed anything else (napkins, refill, etc) There were a group of 4 or 5 employees just sitting down at a booth talking. So is it fair to say the servers are lazy & careless?? UM I'd say that's an understatement! I even tipped the girl which once again - totally didn't have to cause she didn't deserve it.

Just another so called "Thai restaurant" that serves half-a** food & expects you to pay for it while giving mediocre service!!! LOL Maybe the Thai food in Vegas just isn't up to my standards & I need to move back to Thailand? Although I have found one spot that I absolutely LOVE! (For anyone wondering what it is just message me :) If I were you & I was trying a place for the FIRST time, I would definitely DINE IN, because it's better to send something back than spend your hard earned money on food you're not happy with. Because clearly at this restaurant, they are more than happy to take...

Update: I tried a second time, and let's just say I won't be trying pad thai a 3rd time here. I also tried the pork wontons and ita like 1/4 tsp of filling you could barely taste it. The best thing they have here is the eggrolls and they were out .

I heard good things about this place, so I was very excited to try it, especially since it's closer to my place than my 2 reg go-to spots. (It's hard to get out now to eat with a toddler and twin newborns, so pick up or a delivery is my new norm) I placed the order on their website and had my partner go pick it up, but when he got there her was told he'd have to print out the proof that I paid or bring my phone before they'd even start making it, because they couldn't verify it only the owner could which I'm guessing wasn't there at the time. So he has to come all the way home, get my phone, and go back. Which was ridiculous.

I spent $61 and mainly ordered from the lunch menu. The lunch portions were a very decent size for $12 a pop.

We ordered sweet and sour chicken: the sauce was good, chicken crispy but not overcooked. My partner and I both enjoyed it.

2nd dish was beef and broccoli for my daughter: veggies were cooked to perfection, it overdone , gravy was good, but the beef was a pale color and didn't look nor taste life beef. It was a tad bit concerning, so she just ate veggies and meat went into trash.

3rd dish: chicken pad thai: it was OVERLY GREASY. Unappetizing. The noodles were all stuck together buy the time I could get a small potion to eat . I couldn't for the amount of grease. This made me sad.

4th dish was a full order of Combination fried rice:part of it as just a clump of white rice, underseasoned,nio flavor at all really, and again wit the pale white "beef". 5th: was the eggrolls that came with each lunch: BEST eggrolls I've had in vegas. Last but not least, Thai Tea was good. Too much milk, but the tea itself was delicious .

Overall, I'd go back, of for nothing else but eggrolls and tea. But I will maybe try another chicken dish or Yom yum or something else . Hopefully, it was...

Just left this place and had a very ride experience. I come in and order a combination pad Thai and the "owner" it whoever the guy is tells me something stupid about shrimp and told me he should make sure the shrimp was in my box. He said I had been there before even though it was my first time ever trying this place out. So my husband and I laugh it off as if he is playing mind you we have never seen this man before. So I get home and sure enough there is absolutely no shrimp in my food at all. I call and let them know there is no shrimp in my food and this same man very very rudely gets on the phone talking some nonsense of how I had been there before two weeks ago and complained about the shrimp not being in there. (Ohhh so this has happened before.) He claims he has me on video so I said ok I will come down there bring my food and you can show me the video. I get back there and he is being very rude saying he is not going to do this because I have been there before and I ask show me the video and he told me it would take hours ok why say it then. My thing is this establishment is not only rude but racist. Yes it could have been possible a woman who looks similar to me( meaning another rbpack woman) came in and you did the same thing to her but what would be my reasoning if that was me to come back and order the same damn thing if it was a big problem the first time???? Seriously you deserve less than one star for your horrible customer service. Didn't even get to taste the food but after that I...