BJ's Restaurant & Brewhouse — Restaurant in Laurel

I have had the most horrible experiences with this place. First, on Super Bowl night I placed an order through the app. I go to pick up my pizza and get home and the order was wrong. I ordered a half/half pizza and one of the halves was incorrect. I called them to tell them it was incorrect and they wouldn’t believe me. They made me drive all the way back to show them the pizza. This means instead of them starting on making a new one as i drive back (20 min drive for me, I had to drive back and then wait for them to make me a new pizza. Sure enough my pizza was wrong and they made me a new one. I waited there for 35 min. No apologies were ever given. They looked at the the pizza, said yep it’s incorrect, took it back and told me I had to wait. You would think after having to drive there, drive home, drive back again and home again and having to wait 35 min for a new pizza that somebody, anybody, esp a manager would apologize to me and even offer something for their mistake. NOTHING! The customer service is just extremely poor. Fast forward about a month later my husband and I decided to give them another try and again we ordered a half/half pizza. I ordered it through the app again. My husband usually like the chicken and ranch but doesn’t eat pork so I wrote in to make it without pork. The app doesn’t provide enough space for wording so as soon as I placed my order I called in and spoke to a lady and told her that I just placed an order that I wanted to clarify because it might be confusing as the app doesn’t allow many characters to explain it properly. I explained to her my husbands preference and she acknowledged it and said she would make note of it so I left my house and drove to BJs. I arrive there 20 min later and just as I pulled into the curbside and was about to call in to let them know I arrived for my order, I get a phone call from a different lady at BJs saying that they couldn’t understand the preference I entered in the app. I replied with, “I called 20 min ago and spoke to someone to clarify this already.” I didn’t get an “oh I’m sorry, can you please tell us again.” I got an “uh ok. So what is the preference?” Extremely rude! And of course I ended up waiting there for 20 min since they JUST started making the pizza as I arrived. After this second experience I was livid. I sent a message to their corporate and the next day I received a call from the restaurant general manager. I was at work and was in a meeting with a patient so I could not answer the call. I returned the call the next day as the manager left me his cell phone number. It went to voicemail and I left a message and it has been weeks and I still have not had a return call from the General manager. This whole situation still stings and has never been resolved and I’m really disappointed because I genuinely enjoy the food! But I will never return because of the awful service and the horrible...

Bold Flavors, Big Vibes – BJ’s Restaurant & Brewhouse in Laurel, MD

As a frequent guest, BJ’s Restaurant & Brewhouse in Laurel, Maryland never fails to deliver a satisfying, social dining experience. It’s the kind of spot that blends hearty, comfort-forward plates with a lively atmosphere—great for family nights, casual business dinners, or friends catching up over shared plates.

What makes it stand out Hearty, crave-worthy menu: From signature BJ’s classics to creative pizzas and robust entrees, there’s something for every craving. The bold flavors and generous portions hit the spot every time. Great beer pairing options: A wide craft beer selection and house brews provide easy, tasty pairings for any dish, plus specialty flights for the beer-curious. Consistent quality and value: Reliable flavor, well-prepared dishes, and fair pricing make it easy to enjoy a satisfying meal without overspending. Friendly, efficient service: The staff are easygoing, knowledgeable about the menu, and quick with recommendations or substitutions to fit dietary needs. Comfortable, family-friendly vibe: The space is lively yet approachable, perfect for a casual night out, a family dinner, or a weekend catch-up with friends.

Signature favorites I love Bar-style apps and shareables: Wings, loaded nachos, or spinach-artichoke dip for a great starting point. Crowd-pleasing entrées: Burgers, pastas, and premium pizzas that are reliably flavorful and filling. Desserts and coffee finishes: A sweet endcap to a satisfying meal.

Ambience and experience Casual and inviting: The atmosphere blends a sports-bar energy with a family-friendly dining room, making it easy to relax and enjoy good food with good company. Great for groups: Large tables, quick service, and a menu that scales well for groups of all sizes.

Practical tips Try the Brew-Your-Own-Pizza option or a chef’s special for something unique to the night. Check for happy hour or daily specials to maximize value. Reserve ahead for larger groups to ensure seating and timely service. Save room for a dessert like their famous pizookie for a甜-tastic finish.

Bottom line BJ’s Restaurant & Brewhouse in Laurel, MD is a dependable, crowd-pleasing choice for hearty American fare with a craft-beer twist. It’s ideal for casual family dinners, a lively night out with friends, or a relaxed business lunch where good food and a lively atmosphere matter. Highly recommended for anyone who loves bold flavors, generous portions, and a welcoming, bouncy...

This past Saturday evening I accompanied my dance team to this BJ’s restaurant and was extremely disappointed. We have been coming for 3 years straight as a fun tradition after our annual nearby dance competition, and our tradition will be coming to an end. We came as a group of 7 girls and our parents, with our reservation planned multiple weeks in advance. We looked forward to coming to BJ’s for such a long time, and we were extremely let down. Our reservation was messed up and we ended up having to sit completely separated from the parents, on opposite ends of the restaurant. We arrived at 6:30pm and we didn’t have any server approach us at all until after 7, and we didn’t receive our drinks until almost 7:30. No refills were offered to us, our menus weren’t taken away, and our server didn’t ask how we were doing even once. One of the two appetizers we ordered came out at around 7:45, the other one seemingly forgotten never came out and we ended up receiving it in a to go box at the end of our visit hours later. Our parents had fairly good service, and they were finishing their entrees at the time we received our drinks. Since we had been dancing all day long, we arrived to BJ’s starving and ready to eat. Im sure you can see how waiting an hour for a drink and two hours for food was not what we had in mind. A huge group of children behind our table consistently ran around and bumped into our seats, and we (along with our parents) were aggressively reprimanded numerous times by the host for “walking in her zone” when we weren’t even close to her. When our food did come out around 8:30, there will multiple problems, like chicken missing from salads, undercooked burgers, sides missing from meals, and meatballs missing from pasta. With help from the manager, we ended up receiving all the missing things from our meals, except my missing meatball. I never received my meatball in my spaghetti, which was $1.50 extra, despite multiple promises from employees. When we finally got all of our food, at around 8:30, all of it was mediocre and dry. We had been looking forward to enjoying pizookies for dessert, but ended up having to leave before dessert because of how long our visit had taken. We ended up leaving around 9:15, which was way later than we intended to leave considering we had to wake up extremely early for the competition the next morning. In summary, my team and our parents had a terrible time at this establishment and will have to find a new fun place to...