Olive&I Bagels — Restaurant in Lawrence

I pre-ordered and paid for a dozen bagels, indicating a specific pickup time that fit my work schedule (exactly as the requires). When I arrived at that time, Z's had given my order to a random drive-thru customer with a completely different name.

When I contacted Olive&I about this terrible experience, they attempted to suggest ways it was somehow my fault (I was on time, pre-paid for my order, and then it was given away to a stranger). No effort was made to confirm that the thief was authorized to take my paid order.

They should have been embarrassed about this mistake and tried to suggest a solution or way to make it right, but no.

I'm also concerned how the thief even knew about my order, indicating a potential data leak with their order...

Ordered some bagels online for pick up! Easy process, and more importantly, delicious double chocolate bagels. The sesame is great as well, the combination of colored sesame seeds...

My boyfriend and I come here all the time, and even drive from out of town. We LOVE the bagels and the flavored cream cheese. Highly recommend to...