Arby's — Restaurant in Lewisville

I decided to come here for a quick bite to eat after a long day of physical labor. I don’t live in Lewisville so this was the 1st time (and last lol) that I have ever been to this specific Arby’s. Based off of the past reviews; I believe this location has some type of demonic spirit possessing the workers here because it feels like they go out of their way to be rude and refuse to resolve a problem.

This incident took place at 5:40pm Sunday, March 10, 2024

I pulled up to the drive thru and patiently waited for a greeting. The gentlemen speaking was very hard to hear through the speaker, he sounded very faint. I placed my order, I ALWAYS order the same thing no matter what Arby’s I visit: A Gyro Turkey meal. The gentlemen stated that they don’t serve gyros w/ Turkey, only Roast beef. I thought to myself that’s odd because every other Arby’s I order at, they make my order with no issues. So after hearing that, I ask him…”well I see you have a roast Turkey sandwich, you can’t just make a gyro with roast Turkey???” There was a long silence on his end, then he stated “No, we cannot put Turkey on the gyro” Still puzzled and slightly annoyed, I asked him “Why not, do you not know how to substitute the meat on your screen or something?” Then an African American female took over the speaker and I could hear her loud and clear lol. She said very sternly, “There is no button to sub the roast beef for turkey, and we are not allowed to make the gyro with turkey” I knew she was lying but instead of arguing with her I just stated, “Ok, well I’ll be leaving a yelp review then.” Before I could finish that statement she cuts me off and says “THAT’S FINE” I ended up going to an Arby’s in Carrollton closer to where I live and ordered my Turkey gyro w/curly fries with absolutely no issues.

I will be adding a pic of my receipt for the Carrollton location as proof that there IS a button that allows the employees to substitute Roast Beef for turkey.

I’m not sure why the staff at the Round Grove location is so rude, maybe they secretly want the place to shut down or maybe there is a demonic spirit provoking them. Either way I got my meal in Carrollton and Lewisville gets one star because yelp does not let me put zero stars. A tip for the employees, work somewhere that you enjoy and try to have a good day but if you can’t; don’t go messing up someone else’s! God...

I really wish that I could give the location no stars. I received a coupon for a free roast beef promo online. I went to the location through the drive through and advised the cashier that I had a coupon I was advised to pull to the window for them to see my coupon. I then was about to pull up my coupon via email. The "Manager" Vanesa asked me was the coupon on my phone I told her yes and without her seeing the actual coupon she told me that they were not a participating location. As i was pulling off i heard her say "those people always want free things." I pulled into the lot to read the coupon n I was able to search all the participating store locations which this store has been one. I then went back into the store and spoke with the same manager who then said " You got the coupon for the free roast beef?" I said yes she then said "Oh well you would have to buy a drink or something to get the free sandwich" I told her that I was aware of that because it was specified in the coupon. She started to pretend as if she didn't think that I would be buying anything else which her n myself had never discussed due to her informing me of the location not participating which was a lie. After she gave me the Sandwich n my drink. I asked her for corporate number she told me that they do not have a corporate. So I asked her for someone over her she advised me that she didn't have a boss. I then told her that I would find the information I needed n she said "I'll just give you my boss number" experience was the worst is ever had. On top of the poor experience I asked for yellow mustard and was given honey mustard, come to find out they do not have yellow mustard. I hate the fact they wasted my time n their money by giving me...

Do not even waste the time or money with this location...HORRIBLE! Arbys #7795 I visited this location today for my first and very last time. The guy working the drive thru window was very rude, hateful, unprofessional (using cursing), he did not listen, and when I asked if a sandwich had cheese on it. I was told no, I ordered it, got back to work, and guess what Cheese? Maybe to some no big deal or simply a dislike. Me on the other hand I am very allergic to diary and diary based products. My fries were half empty, my roast beef had cheese when I specifically stated I was allergic and could not have cheese, as well as the buffalo slider I ordered was placed in my bag laying half sideways and half upside down. I paid $8.29 for food I can not eat. I work hard for my money as do other people and to be treated like this and then I can't even eat or enjoy my food ridiculous. I attempted to speak to the manager on duty and she was unhelpful and didn't appear to care very much. As I was discussing the drive thru etiquette was had been demonstrated he was standing beside her laughing at me. I will never return to this location. I do not want free food or to have my order fixed. I want the guy as well as the manager fired. Neither of which has any place being around people, little on helping or serving them. Your company has been in business for 50 years (+). Actions of employees such as these, it'll be closed soon. I will not return, I do want to be followed up on in regards to how this was handled, and if not handled properly...I will continue to call, email, and go higher up until...