BoomerJack's Grill — Restaurant in Lewisville

The food was good, not great just good. I ordered the Brisket sandwich. When I go to Jason's Deli or other sandwich style eatery I typically get enough meat on my sandwich to say I got meat. Jason's is I think especially good about ensuring you get a sufficient amount of meat. That's important with a sandwich especially when the final tally on the ticket for 2 people is upwards of $35. Now, this review is not about Jason's Deli but I wanted to use a comparison. Another thing to consider about a few like Jason's Deli is there is no tip, typically. Now, Back to Boomerjacks. When my brisket sandwich got to the table I had to pick up the bread, which it is 2 standard size slices of bread, no boutique style oversizing to the slightest. So on 2 regular size slices of bread I had to lift up one-half of the sandwich and look under the bread slice to even see the brisket on my sandwich. It was very very lame. I was very hungry and I really dislike complaining so I wasn't in the mood to dicker over the quality of my sandwich so I sucked it up and just tried to enjoy what I had. The taste of the BBQ'd brisket was good but the lack of meat and subsequently lack of sandwich was a significant downer. It looked like something I would feed my 11yo granddaughter, not an adult, and certainly NOT an adult male.

My wife got the Philly Cheese Steak sandwich which was much more a sandwich portion that it should be so that was a plus. But, not sure how they cook their steak for the sandwich but much of the meat flavor is cooked out of the meat. Good thing is that they do give you a dipping bowl of the broth so you can dip it into the broth and get an injection of flavor. But, that makes your bread very soggy. I mean it improves the taste but kills the consistency of the sandwich. It had close to a sufficient amount of the peppers/fixings but it was still a bit sparing. I see this happened more and more as I sense that stores are cutting back on as much as they think they can get away with in portioning food and charging for things that have traditionally been complimentary in order to compensate for this horrid Biden economy and to some degree I understand, but I can't give them a pass on very little meat on their brisket sandwich which is already small in the first place, nor can I endorse cooking the meat on the Philly Cheese Steak sandwich to the point where you have to soak it in the broth to get the flavor of the meat back into the sandwich. Gordon Ramsey would not be impressed!

I really liked the atmosphere, the new modern looking decor. It had a lot of well placed screens throughout but the volume inside the place well contributed by the volume of the one channel that they had the audio sourced from was prohibitively loud. We actually wanted to sit in there for an hour or more because we were trying to kill a bit of time between engagements, and we were enjoying the $3 domestic beer, but it was so loud we decided to just kill that extra hour in the car. I would suggest using a decibel level meter and try and keep the median loudness at a safe and livable level. Hey, we know it's a sports oriented restaurant and that it has large capacity seating but the median loudness can still be mitigated with a bit of effort by management!

We typically frequent the Boomerjacks in Murphy and the loudness there has never really been a problem as I can remember. It was the first time we (my wife and I) have ordered the Brisket Sandwich and the Philly Cheese Steak Sandwich so unfortunately I can't give a comparison. We've had a few minor issues that I want to say we've been able to clear up at the Murphy location, but these days issues just seem to be a fact of life. People just don't do things as well as they used to especially in the food, service and hospitality industry. My thing is, one, is it inherently instilled in the manner in which something is done, food is prepared and things like that, or two, is it the management, kitchen or wait staff. Either way as long as the store is willing to make good on a complaint...

This place was the worst experience I have ever had!! Me and my sister decided to go here because she had never been to boomerjacks before. Started out ok until they started messing up my food! First they messed up my sisters drink and we let that pass didn’t fuss about it! Then the girl came out with our food and didn’t even have the loaded fries that I had ordered at all! I asked her where my fry was that they didn’t give it at all. She was like I’m sorry, I said and just so you know I ordered a large, therefore they would not give her the wrong size and it would stop her from having to make two trips! The girl comes back with my fry about 10 minutes later and puts the fry on the table, looks at me and goes it’s a small I hope that’s ok!! I look at her and I say it’s not ok cause yall are going to want to charge me for a large because that’s what you wrote down that I ordered. She let out a big breath of air and I was like you know what don’t even worry about it cause at that point the rest of my food was getting cold waiting on a dang order of fries to get done!! So then comes the pay they took me and my sisters card to pay our tabs just to come back and say all of a sudden their machines aren’t acting right! They walked around with our cards on the waitress girl for like 20 minutes and my sister was like oh no I don’t like that, they need to give us our cards back, so the girl comes back with our cards saying she tried to charge it multiple times but their system just isn’t going to work! I then said oh no let me give you a different card cause I don’t want my bank account messed up with you trying to charge my card multiple times! So I added the exact dollar amount to my cash app card and gave her that card instead. At this point the manager at least he claimed to be the manager, comes over and ask us to right our name and phone number down on this paper and he took our cards again to go and swipe them for the food! He comes back and tries to tell me that my payment for my order did not go through and I was like yes it did and I showed him the transaction where it posted to my account and then he was like yep I see it I apologize!! He then gave me and my sister some little $10 free meal things or something! So tell me why I check my cash app today and it’s been 30 days and these people ran my card again for the same amount and over drew my cash app card!!!! Why 30 days later do you still have my card information and plus that batch should have already been closed!! Now I have to file a claim and it might close out my account and card which makes me have to wait for another card to come in the mail all because they doing stuff with my card that they shouldn’t have been!!! Again WORST EXPERIENCE EVER!!! I would NOT RECOMMEND my worst enemy to this...

My husband and I used to enjoy eating here, with the exception of the music. The music is ALWAYS way to loud, which even your server's even told us was to loud for them too. The service was always great and the food was usually good too. Rather than dine in, we decided to get carry for the first and last time as it was very disappointing.

Our order was placed online and consisted of; 2 salads, 40 wings, 2 orders of fries, and 1 Dr. Pepper. The order was to have had 2 ranch dressings per salad, as we paid extra for that, as well as 4 ranch dressings per 20 wings. Again, we paid extra to have additional dressings for our salads and wings both. However, we only received 2 separate medium size containers of ranch, one container was barely half full, the other just a little bit fuller. After using it, sparingly, on our salads there was hardly any left for our wings. I wish I was exaggerating I really do. The fries were in 2 separate containers, 1 was sort of full, one was mostly empty and they were cold and soggy. The wings are different, the bones snapped so easily, like cheaper wing bones do. I don't know if it was a bad order or the vendors changed? But they're different and not very good anymore.

I tried calling, many times, to speak to a manager about the issues we had with our order. Although I allowed it to ring plenty of times, no one ever answered. So, I'm writing this review instead. There was nothing that could have been done, because our order was already picked up and home. In all honesty, if it wouldn't have been trouble we would have driven back to the restaurant and returned everything because we were that unhappy with everything. The reason for my calls were to simply ask the manager if they could please have their employees check the order's against the online order before going out so that someone else could hopefully avoid any issues with their's.

We understand it was a Saturday and it was probably busy. But, it's amazing how fast the phone was answered when I called to notify them that we arrived for our curbside pickup order. Whomever the gentleman was who answered, told me that the young lady was just finishing up with our order and it would be out soon. Yet when I tried calling the same number, which is the restaurants main number, 4 times between 6:20-6:30, to speak to a manager no one answered. For the amount we paid for our dinner, as minor as our complaints may seem, if we pay for something, irregardless of the amount, we expect to receive it and for it to be correct. Please learn to answer your phones during business hours. But then again, you probably can't hear it ringing...