Hello Caribbean — Restaurant in Lewisville

I visited Hello Caribbean restaurant with my family to celebrate my father's birthday, drawn in by his desire for seafood and the positive reviews. Unfortunately, our experience fell very short of expectations.

Upon entering, we were greeted by an uncomfortably cold atmosphere, as the heater was off despite the 26°F weather outside. However, we decided to stay due to our hunger and the promising reviews. The cheese sticks served as a decent appetizer.

My parents chose tostones and sancocho for their meals. Unfortunately, they found the tostones to be less than fresh, tasting as if they had been refried multiple times. The sancocho was overwhelmingly salty, making it difficult to enjoy.

My grandmother and I ordered the salmon, which took an unusually long time to arrive. When it finally did, we were surprised by the small portion size. After the first bite, we discovered it was excessively salty, rendering it nearly inedible. It seemed as though an entire pound of salt had been used in its preparation. Given the $22 price tag, this was quite disappointing. We opted to switch to grilled chicken instead.

When it came time to settle the bill we each went up and paid and gave gratuity. However, we were surprised to find a 20% gratuity added without prior notice and didn't find out until reciew of the receipts. To complicate matters further, my grandma and I were each charged an additional $2 for changing our meals from literally inedible dishes.

I had hoped for a wonderful dining experience for my father's birthday, but unfortunately, it did not meet our expectations. I would recommend the restaurant address these issues and be more transparent with their tipping policies to improve the overall dining experience for...

We went for dinner on a Monday, early evening. Only one table of 4 was ahead of us. One or two to go orders were picked up while we waited, so no the kitchen was not backed up. We ordered 2 items and an app. It took close to an hour to get our food.

The yucca fries came dry. We had to ask for a dipping sauce or ketchup.

None of our dishes came out hot, which is what you expect when your food takes so long. It was all just warm, which makes me wonder if it just sat there and died at the expo window.

At about the hour mark, the last dish came out (over ten minutes after the first dishes came) was the caesar salad, which makes no sense why that took so long. It’s salad and prepared chicken And it came out with bacon. Not sure that was in the description, but pretty sure we would have requested no bacon, as we don’t eat pork.

And the dressing with the caesar salad? Honey mustard, with bits of bacon in it. The guy offered to go back and take off the bacon and when we requested that a new one be made because we didn’t eat pork for religious reasons, he stared at us blankly, and then said well it’ll take awhile to make a new one.

We had waited so long for our food that we just opted to get a refund for the salad.

What we tasted was good, and I imagine would have been better hot, but not good enough to salvage the totality of...

Nothing special about this place unless you are looking for alcoholic beverages. Now to be fair one customer raved about 1 of dishes but suggested beef instead of pork. I wasn't super hungry but wanted to check them out. I asked if they had Chips & Queso. They said "Yes" and I ordered that and some guacamole. It was $15.13 which is little pricey but if that's what they charge then so be it. It took a good bit of time for everyone to get their orders and it wasn't really all that busy for a Friday night. 4 tables with people ( including myself). They brought my food to go (as I asked). When I got home it was Nacho Chips and a cheese sauce poured over them so they were stuck together and gooey. A lot of the sauce was poured out in the bag and on the container. The guacamole had a sour taste. Ended up throwing all the food away!!! They do not know what Chips & Queso are and shouldn't sell this as it. This is definitely a 1 and done for this restaurant. Very disappointing. Just my opinion and...