Napoli's Haymarket — Restaurant in Lincoln

We have dined here before and the food has always been very good and last night was no reception. Unfortunately the service was less than desirable. They were not overly busy but yet our wait times for drinks was excessive and very inconsistent. It took a long time to get service and it wasn't always correct. We were sitting on the patio enjoying the beautiful evening and atmosphere, but hasn't been served our meal yet and around 8:30 we were informed they close at 10. Certainly not a problem for us. At 9 they closed the overhead doors and locked the entrance, but we're again told no hurry because they were open until 10. We couldn't even get back in to use the restroom. After we finished eating they cleaned up around us and we paid our bill, but the waitress couldn't get the billing correct without us sending her back twice. A little later the manager came out and asked if we wanted another drink because they weren't in a hurry as he was here until 10 anyway, so we ordered one more round. They came with the bill for that before we even had the drinks, and was made to feel as if I should just leave the change which I did. That resulted in drinks costing $40 when he kept the change. That in itself wasn't the biggest problem. The problem was we never got the drink until one of us snuck back in the door when an employee was leaving, went to the bar and were told "oh I'm sorry I forgot to get those." Once we got those drinks we never saw anyone again. They closed up, shut off the lights inside and apparently went home. I'll finish by saying again the food was great, but the service was lousy and even though the manager kept telling us how they take care of their customers, they didn't prove...

We ordered calamari, tortellini a la vodka, chicken parmigiana, a caesar salad, tiramisu, and a cannoli. For $106 total w/tip.

There was no fresh, real, parmigiano reggiano available for the table, only generic powdered parmesan cheese.

The calamari came out looking well seasoned but pale in color. Unfortunately the texture was chewy but not rubbery. So it was good, maybe?

The salad had great flavor and texture with the small croutons. It was probably the best thing they had there during our visit honestly.

My wife loved the tortellini, the spaghetti sauce was good in flavor, the spaghetti pasta was not made in house, so I doubt the tortellini was made in house as well.

The plating was silly on the tortellini...why sprinkle parsley on the rim of the plate? It made the presentation sloppy.

The tiramisu tastes like whipped cream based tiramisu, it did not taste like it was made from an authentic Zabaglione cream base..there was not enough espresso, or marsala taste, and lacked mascarpone flavor...it was also drizzled in Hershey's chocolate syrup...do not do that with tiramisu please...if you are, use real chocolate drizzle made in house. The preserved taste is awful. Save the time and don't drizzle the tiramisu, powder it...

And what kind of place charges $6 for 1 cannoli?

We ordered it to go, we were left disappointed when we came back home and opened the box to 1 cannoli. No chocolate chip on the ends of the cannoli to represent it was a chocolate cannoli.

The cannoli was ruined by the Hershey's chocolate syrup. It did taste like it was made of actual cannoli filling that tasted right, but the preserved chocolate taste made the...

Came here on the spur of a moment for dinner after seeing the pretty lights outside!

I really like the aesthetic of the place.

Got there around 9:00 p.m., so it was mostly empty. Service was pretty quick.

My fiance and I first got the mozzarella sticks to share. They was so nice and crispy on the outside and the cheese pull on the inside of the amazing! Warm and everything. Some pieces have felt like there was too much breading but extra crisp haha.

For the main course he got the Chicken Carsoni (sauteed chicken with broccoli and mushrooms and pesto cream sauce with spaghetti). That pesto cream sauce was amazing! Really good serving size as well; He barely finished half his plate! Generous amount of chicken there too.

I asked for a version of the Dorian's special with garlic white wine sauce to make it healthy. No pasta, extra broccoli and no tomatoes either. This was bad. The sauce was so strong in lemon flavor. I really couldn't eat it. I managed to take the chicken out and wipe down the sauce from the outside, but the broccoli was very much infused with that lemon flavor that it was too strong to eat. I returned the broccoli and asked for extra plain steamed broccoli on the side and had that with the chicken instead. I was surprised that they charged me extra for a side of broccoli on the bill. This is definitely not what I was expecting.

The brought fresh bread to the table at the beginning, but I asked to get it until the end because we both love our plain bread towards the end. The bread was really good though! Soft and warm and very addictive haha.

I think this place is a hit or miss. Definitely go for the...