Panda Express — Restaurant in Lincoln

Wait a year to eat here its brand new and ran poorly.

For any one thinking of dining In keep in mind that the drive through is their priority. your food and your order is second to whoever is in the drive through. Employees will straight up stop working on your order to prioritize a drive through order.

Its a nice brand new restaurant, the food is what you would expect with any other Panda Express including the undersized portion sizes. Forget the guy that got 5 shrimp, I tried to order 1 bowl of rice and Beijing Beef and i got 5 pinky sized tiny strips of beef.

At one point I thought one of the 5 people that was preparing my food was going to fix the mistake but he just took my bowl to the drive through food station and topped it off rice to make it look full. He clearly did not know that I was watching and must have thought it was someone else order because when I stared them down for what they just did they walked to the back and hid.

Before I go into specifics I want to note that there is 1 man who seems to be holding the entire place down and keeping it efficient. I cant describe him other than saying he is Eastern European/Mediterranean/Middle Eastern short hair groomed beard, good guy, should be the the manager of the shift.

However the rest of the staff is mostly incompetent and unsanitary.

4 to 5 different people handed my food back and forth from multiple food station. all i ordered was 1 bowl of rice and beijing beef, no drink no apz just 1 bowl of rice and Beijing beef,.

I watched 2 people watch 1 person cut a chicken breast. THREE people to cut 1 chicken breast. it was thrilling! /s

Do you like the taste of other peoples fingers? I watchesd two people walk around preparing a drive through order with their thumbs deep into the bowl touching the rice and noodles.

lastly if the person wearing a black shirt and black pants is supposed to be the manager on shift. You may want to pick people that are a bit more mature, and not spending 15 minutes walking in and out of the fridge while while sipping on a soda and not helping the rest of the line that is...

Usually have good experiences here, today was the exception! Ordered my usual, kung pao chicken. The kung pao was pretty low, so I was prepared for barely warm food. Then the gal boxed up our meal and says "I'll be right back. She was gone for a long while so I asked someone else to ring me up. She tells me the drawer is being changed out. I tell her my food is sitting there getting cold. She asked card or cash, I say cash, she says, can't help you. So, we wait for the drawer to be changed out, then go sit down to a cold meal, not warm, COLD! Bottom line, if the drawer needs changed out , go do it before you box up meals and leave them sitting on the counter 10 minutes! Not to mention, the gal counted out the cash I gave her 3 times (exact change), then asks me, is this exact change? At this point I wanted to say, you counted it, you tell me, is it exact change?! Not impressed with the staff today! After reading all the bad reviews, it's obvious the owner of this location doesn't care about the poor service at his store. I read a lot of bad reviews and seen very few replies. ...

I am deeply disturbed and appalled by the experience I witnessed today.

During my lunch break, I saw two individuals who appeared to be members of the management team publicly berate a lower-level employee in the middle of the store, in full view of customers and other staff. This employee was visibly distressed—crying and trying to hold herself together—while being humiliated in front of everyone. It was an unprofessional, degrading display that no employee should ever be subjected to.

Regardless of the situation or any backstory, there is absolutely no justification for management to point fingers in someone’s face, speak down to them, and reprimand them so publicly—especially during a busy lunch rush. This behavior is completely unacceptable.

I sincerely hope this incident is addressed, and that those responsible are held accountable. No one deserves to be treated that way in...