Fuego Restaurant & Bar — Restaurant in Long Beach

Came here for Mother’s Day and it was Worst experience ever! Do not waste your money here. We should’ve known it was a red flag when the host wouldn’t even acknowledge us and then asked if we had a reservation without even looking at us or saying hello or anything. When we ordered appetizers we ordered several guacamoles, 20 minutes go by and nothing so when we ask about them the waitress said they’re out of guacamole (at a Mexican/Latin restaurant at 6pm!!) was nobody going to tell us if we didn’t ask?! The waitress said she told someone to tell us but they actually never came to tell us. Then the food comes out, some of the most flavorless “Latin food” we’ve ever had. The chipotle shrimp (or whatever the sauce was) has a red sauce that had absolutely no flavor, seemed like colored mayonnaise. The steak my mom ordered was good but the seafood enchiladas were TERRIBLE and dry. How you can make enchiladas dry is beyond me. We were a table of 14 and most of us ordered 1 or 2 drinks. When the bill came we noticed they charged us 3 additional sangrias (17$ ea!). When we told one of the waiters (there were 3 waiters at this point) he came back and said he “talked to the bar and confirmed that’s what we ordered, that they have a system set up and they only make drinks as they’re ordered.” We asked to speak to the manager as we all knew EXACTLY what we ordered. When the manager came he started off by explaining his “system” set up, essentially saying we did order them and needed to pay for them. At this point we lost it with this place and explained to him that his system is obviously flawed and we would absolutely not pay over 50$ in additional drinks just because they have a failed system and on top of that, their failed system with explaining what is and isn’t available on the menu at the time of ordering as we waited 20 min and nobody’s said anything until we asked. Also their failed greeting system of rude hosts who don’t even acknowledge or look at you when you checkin. We likely would have ignored the host and appetizer issue but when the overcharging came into play it all came out! So after my mom was completely embarrassed and the manager agreed to remove the drinks (mind you we didn’t get comped for anything regarding the appetizers and we didn’t ask to be comped either), they came back with another receipt that removed the drinks but the final charge only went down about 10$. Unfortunately we did not take a photo of the first receipt so we couldn’t compare like for like so we tried adding everything up and the numbers didn’t match but at this point we were exhausted from being there and just paid and left. Our bill was almost $1200 so the audacity for them to make it seem like we didn’t want to pay for a few extra drinks was absolutely ridiculous and disrespectful. I would NEVER return to this place. The trouble is absolutely not worth the view and our Mother’s...

I had high expectations for our dinner at this restaurant, especially given the price we paid, but unfortunately, the experience was disappointing on many fronts. I was part of a party of 17, and as someone who has worked in fine dining before, I know how important it is to truly accommodate guests. This place did not live up to that standard. Right off the bat, we were never informed that we’d have to pay on one check. Our waitress said we were supposed to be told about this over the phone, but that never happened. We ended up spending over $1,600 on food and drinks, and while the food was good, it wasn’t top-tier, especially for the price. It felt like we were paying more for the name than the experience. The service was decent, and our waitress was sweet, but because gratuity was included, there was no extra effort to make the experience memorable for my sister’s engagement celebration. She didn’t even ask us what we were celebrating, which felt pretty impersonal. The whole point of dining out for such a special occasion is to feel like it’s being recognized, but that just wasn’t the case here. Another frustrating issue was that they couldn’t itemize the receipt and allow us to split the check according to what everyone actually ordered. Instead, they insisted that we split the total evenly across four cards. As a former fine dining server, I understand this could be a hassle and tedious but It could have been handled more professionally, if the server took accurate notes when taking our orders, this could’ve been a piece of cake, all she had to do it divide our drinks up cause the dinner was a flat rate… this shouldn’t be hard. When we arrived at the restaurant, we were told by the extremely unwelcoming host that the “two-hour clock” starts ticking the moment we sit down—despite the restaurant not even being busy on a SATURDAY. Mind you, they couldn’t even manage to serve us our three courses in under two hours, and we ended up being there for a full three and a half hours. There should never be a time limit on a table, especially when you’re paying that much for dinner. I’m not complaining about the price—I understand we were going to be spending a lot when dining here. But for that kind of money, the experience should be exceptional. Sadly, this place fell short in many more ways then explained, Will not be returning.

If you’re looking to book a large party reservation, it should NOT be here. Don’t...

The whitest Mexican food I’ve ever had. The only Mexican part about the entire restaurant is the name of the food. It seemed to me that all the staff were only men and only Hispanic and there was one host that was a women. All the men were quiet and did not look excited to be there at all. 20% gratituity is required and added without consent. We did not receive 20% tip service or food. I’m guessing bc the staff aren’t very friendly….Ordered the chips and salsa w guac. And both ordered filet mignon I had water and my partner had a beer. The guac was literally just badly blended chunky avocado and some tomatoes on top? ?? Eww the salsa tasted like Tostitos salsa? Yet somehow nothing had any flavor. None of the dishes have any spices or seasonings other than salt and pepper. The potatoes were undercooked, they were unseasoned and tasted like they were cooked in oil and that’s it? The asparagus was undercooked as well also only cooked in oil. The mushrooms were my favorite part and it’s only bc they tasted like mushrooms and i dipped them into the sauce that was poured on top of the entire dish. They forgot one of our asparagus and brought it later but we noticed the amounts were inconsistent. The filet mignon looked like salisbury steak and the sauce tasted kind of like it also. We both ordered medium rare. The waiter misunderstood and ordered medium and medium rare yet when we both cut into the steak they were well done no pink what so ever. The worst $50 steak I’ve ever had in my life. We tried to order a mocktail and asked if there was a way to make the alcoholic drink just without the vodka and I’ve had it done where they replace vodka with a soda and add in some extra syrup. It’s not that hard yet he insisted it couldn’t be possible…..I’ve worked with bartenders who have done this all the time. I agree with the all of the bad reviews about this place and found them to be pretty accurate. We definitely had our hopes lost from this dinner never...