bb.q Chicken LA Little Tokyo — Restaurant in Los Angeles

This place made the same mistake with my order twice. I went to pick up my food only to be told my order was never entered—both times. No apology from the manager, just excuses. Poor management and careless staff. Very disappointing. A few months ago, I placed an order and went to pick it up, only to be told that the staff had forgotten to enter my order, so the kitchen never made it. They asked me to wait 20 minutes. One of the staff felt bad and called the manager to see if they could offer any kind of benefit for the mistake. The manager said no. The staff gave me two sodas out of apology, but what I really expected was a sincere apology from the manager—which never came. It was a Saturday, and I had planned to enjoy chicken while watching the baseball game, but my evening was already ruined.

Today, during another Dodgers game, I placed another order. I had to call four times before someone picked up. When I asked why no one was answering the phone, the staff said they were busy organizing a soju delivery. They told me my order would take 20 minutes. When I went to pick it up, they said my order hadn’t even been entered. Again, they told me it would take 20 more minutes if I wanted them to make it.

I was shocked and frustrated—it’s unbelievable that the exact same mistake happened twice. For the staff, it might seem like just one customer’s order being overlooked, but for me, it was very upsetting. I also know that the owner hasn’t been around since COVID and leaves everything to the staff. Back then, I used to see the owner, but not anymore.

Please take responsibility and manage your employees properly. I was too drained to argue with the staff, who just smiled and said they didn’t know, so I walked out. But as a customer who has now experienced the same mistake twice, I am extremely...

This is my first time leaving a review. Until now, I’ve never written a review regardless of whether the food was good or bad. I visited here on November 11th. So far, I’ve been to over 30 different BB.Q Chicken locations and have always had a good experience. While some locations had slightly different-tasting chicken, it was never bad enough that I couldn’t eat it—honestly, I would just eat and leave.

But today, I ordered the spicy galbi chicken, and when I took my first bite, I noticed that the batter was thick, and the taste was different from any BB.Q chicken I’d had before. It was just greasy and unpleasant. The second piece I tried had a strong rancid oil taste, and I had to think twice about whether to swallow it or spit it out. Eventually, I had to spit it out. This wasn’t just “bad taste”; it was “unbearable.”

I’ve got a pretty strong stomach, and even if something doesn’t taste great, I can usually finish it, but this was the worst experience I’ve ever had with chicken. Out of all the chicken I’ve ever eaten, this was the absolute worst. The staff didn’t seem to be at fault, so I just told the cashier that the oil seemed to be bad, and I left.

I still feel sick, and before writing this review, I had to throw up in the restroom. I really believe this is a serious issue, and I’m leaving this review in hopes that it gets addressed...

Terrible service here, we only ordered a small chicken and rice, it took 45 minutes to come out. We saw our food passed from the kitchen to the counter for it to be served and it was left ignored and turning cold in front of our eyes while the cashier guy restocked and cleaned instead of serving. By the time we got our food it was no longer hot even though we saw it finished, no one was there to take it from the kitchen and serve it. Had to stand up and ask for the chopsticks, water, to order, etc and were not approached by anyone except the give the menu. customers had to stand up to pay for the bill upfront by approaching the cashier (which isn’t a problem if that’s how the restaurant operates, but they had brought the bill to other tables and then ignored others for an extended period of time). I’ve also been to other bbq chicken branches where the service is great. The lady who is supposed to be the server was on her phone for most of the time we were there, and took a 25 minute phone call while customers were trying to wave her down and get her attention. Wouldn’t eat at this bbq chicken branch for that reason. Would give a 1 star but the food tasted fine so that’s for...