Chili's Grill & Bar — Restaurant in Los Angeles

My wife and I will never be returning to this Chili's location. Andrew the "Manager" has a horrible disposition and the service is just as bad.

We visited this location today 12/21/16 for dinner. We were excited to try the new smokehouse items they have available. It took 15 minutes to actually get our order in because our server just didn't return to take our order and to add insult to injury people that were sat well after we were, not only got their food, they seemed to get much better service than we were receiving.

When we finally got our food, it was though it had been sitting for quite sometime and was at best luke warm. It took another 10 minutes for the server to return so that we could have some fresh food brought out. She took our fries and never returned. I had to get up and request a manager to come speak with us. Insert Andrew the rude manager! He approached the table with an attitude and spoke to us with such a condescending tone, and asked if wanted to box our food up that was cold and not very good. Why would we want to take anything home?

Andrew was extremely rude and borderline disrespectful telling us we could just get up and go now and blaming the horrible service on the holidays (the restaurant wasn't very busy at all). This is not how you handle a customer complaint and problem. They need to retrain these servers and mangers...

I frequent this place once or twice a week buying $55-70 dollars worth of food for my family; I have the same order for the most part sometimes I add dessert. I always pay extra for the sauces and whatever else and tip these guys. However, today after putting in my order and waiting... I paid and I got one tiny sauce with my food, so I said can you give me another one, he said sure and went in to order it in the kitchen then came back and charged it on the register for an order of $1.80.

They should respect themselves more than this and actually just give it. I mean it doesn't even cost then 2 cents for a bit of ranch or whatever... If my order was 5-10$ I would understand but after paying $63 dollars I think they should have a bit more common sense than to charge for something this silly.

On top of this my molten lava cake was at the bottom of the food and all the fajita sauces and oils was inside of it. Went to the trash immediately.

I will no longer frequent this restaurant. That' me saving at least 400$ a month.

Worst service ever. Though some of their staff is nice, Carl and whoever else was working today knew nothing of customer service. I believe Carl is the manager- and if he is, he's the worst...

I hadn't been to Chili's in a couple of years and, wow, was I disappointed and frustrated. My two kids and I were seated quickly at a sopping wet table. Does the busboy even care...at all? The hostess either did not noticenit care. Of course, she's 17 and only there for the paychek. There was only one waiter for our section and when I asked for napkins to dry off the table he bellowed frustration toward the hosted, "Why did she even seat you here!?" He returned with a stack of paper towels and dried the table. We placed our order and proceeded to wait...and wait...and wait as we tolerated a screaming baby at one table nearby,alady dropping f bombs at another andadishes loudly clanging in the kitchen. The three of us decided that if the food did not arrive within 5 minutes we'd bail and go to Wendy's drive-thru. Just then our meals arrived and, starving, we chowed down on the so-so food I paid through the tablet on the tablet, giving an undeserved 5% tip. I can't imagine a scenario in which I wilingly...