Pho So 1 — Restaurant in Los Angeles

Probably never coming back here again! Please see the photos I posted for evidence.

What happened to the quality of food at this place in the last month, from late August 2020 to mid-october 2020?

If you asked me in August 2020, I would have given this place 4 stars, barely, for Lunch. But for some reason now, coming at Dinner time on October 2020, the quality of their food has gone downhill dramatically.

First of all, they're sad excuse for a spring roll is basically 90% lettuce, with three SLICES of shrimp on top. They don't even give you full shrimp! They take the shrimp and cut it in half, so basically you're only getting one and a half shrimp per spring roll.

Where's the carrots, where's the stuff that usually goes in a spring roll? Instead, you get a bunch of romaine lettuce green leafy parts at the very end, that nobody usually eats anyway.

And don't even get me started on # 50, which is described as "stir-fried beef with lemongrass, rice vermicelli and vegetables." False advertising!

Instead, I ordered number 50 from the menu, and got 80% sliced chicken, and 20% sliced beef. The vegetables were okay. The Taste was very sweet, like too sweet, but had NO lemongrass flavor whatsoever. I think that's misleading, and I'm not afraid to say so.

Whoever is reading this from their ownership or management team should take note!

I'm sorry, I'm going to have to take my business somewhere...

The food is delicious, and I used to love going here since this location opened. The last several times I’ve gone though have been less than satisfactory. Missing food items, wrong orders... But it happens, right? Before and during the pandemic this happens. And I would check the food, but sometimes you can’t do that like when you’re using a delivery app. How is the carrier going to know to check it?

But to tell your customers you’re open until 9:45pm [it’s online] just to close in their face at 9:01PM because “we decided to close at 9 ‘cause there was no traffic”? Really? You closed early... and stopped paying customers one minute after this early closure.

If this is how you do business, I’ll take my money for my favorite food somewhere else. Hope no one else has...

I love Pho and am very hard to please when it comes to a good pho. I have been to many pho restaurants and have not been impressed at all. The West Hills Pho 1, however, despite being much more distance than many others close to me are my ideal pho place. It's a clean and nice place, the food is served so quickly within few minutes of ordering, the quality and amount of pho served is wonderful, I order chicken pho, there was such generous amount of chicken white meat in there, generous amount if the soup, noodles, fresh mung bean sprouts, fresh basil, fresh and juicy lemon halfs which I asked for, I love lots of lemon juice in my pho. This is by far THE MOST DELICIOUS AND BEST PHO I...