IHOP — Restaurant in Los Angeles

Huge disappointment with this place. Came to eat at this location on a promptu decision 2 weeks ago. Was heading to a different spot that served breakfast all day and made the mistake of going here. What I expected was very different from what I would get. Got seated. Our waitress was initially kind and courteous. I ordered a veggie egg white omelet with spinach & mushrooms, with a side order of French toast. Got my omelet, took a bite, and noticed the food smelled funny. The taste was strange as well. I took another bite to make sure. It was not fresh. The waitress who seated me came by prior to trying the omelet and asked how everything was. I said fine at that time. I was eating French toast, which seemed ok. After I took a few bites of my omelet, the waitress passed by asking how everything was. "I informed the waitress there was something not right with the omelet. The waitress just stood there with a blank face and asked me what's wrong with it, it's just egg whites... I said I know it's egg whites." "" I informed the waitress it smelled and tastes strange. The waitress just stood there in disbelief.. questioning my dissatisfaction ." Then the waitress said, "it's just spinach. "He stood there confused...then said "it's just mushrooms.." I looked at her and said.. I know exactly what these ingredients are as I have cooked all this at home..and they didn't taste or smell like this." The waitress again in disbelief just stood there then after a long pause picked up the plate and walked íaway with an irritated look on her face. I was starving and finished eating the French toast I had ordered and noticed an aftertaste. My boyfriend had ordered a steak with an onion plate, which he said tasted like cardboard. When we were leaving I asked to speak to the manager. When we first got there, I noticed a woman in regular clothing in the kitchen talking to a staff member and thought her attire was casually unprofessional. When this person came over to our table. I informed the manager of the bad smell and taste of the omelet. The manager stated that she had checked the temperature and that everything seemed fine. I informed the manager that the food was not fresh. The manager kept making excuses and stating I checked the temperature and it was fine. When we informed the manager, the plate my boyfriend ordered was off and tasted strange. The manager states the steak was precooked and comes in a plastic sealed bag. I informed the manager of the reaction and rudeness of the waitress as well. Found out this place serves precooked food stored in bags and is heated and plated. This is so different from years ago when breakfast was cooked to order. No chefs in the kitchen This explains the poor quality of the food bad smell and taste. I wish I had checked the reviews before stopping by here. I am extremely disappointed with how the quality has drastically changed at IHOP it is not at all what it used to be. I had to go somewhere else to help get rid out the bad taste from...

I have never been to a worse iHop. I’m not expecting much when going to iHop at 11pm, but wow.

My partner and I went here after our movie around 11:30pm and the service was absolutely terrible. There were only 3 tables seated in the entire restaurant, so it was not busy at all. We ordered 2 hot chocolates, 1 short stack and a plant based combo (which comes with 2 plant-based patties, scrambled egg whites, fruit and some toast).

My partner got his 3 pancakes on the small side-dish plate. We had to ask our server for a bigger plate or else there would have been syrup all over the table. My order came out wrong and was missing a whole item. The eggs were completely scrambled eggs, not egg whites, and my fruit just never came. Thankfully, I didn’t mind eating the egg yellows, so I ate them.

We waited about 20 minutes after we finished our food for our server to finally come and bring our check to the table. I pointed out that my order was wrong and had a missing item and asked if there was a way to discount it, since I did not want the fruit and ate the eggs. He ended up giving us a 20% discount… $3 off the entire order. Not even a deduction of one of our hot chocolates… are we kidding? I was so frustrated that I didn’t even get to use my reward points for the short stack pancakes. I just wanted to be out of the restaurant already.

Needless to say I will NEVER be going to this iHop again. Absolutely terrible service and couldn’t even get my very simple order right during a slower time. I wish I could get my money and time back.

UPDATE 2/18: The situation was escalated and the manager, Iris, was very very sweet. She apologized for the inconvenience and issues that occurred during our visit. She also offered to make things right and have us come back. I appreciated that very much. Thank you, Iris.

UPDATE 2/25: I reached out to Iris, as she instructed to me over the phone. We were planning to come in on Saturday afternoon, but I did not receive a reply back confirming it was okay, so we ended up not going at all. Still have yet to receive...

Worst Service and Food ever. Overpriced Piece of Garbage with corresponding customer service. Ordered 2 Breakfast combos to go and was told I had everything. Asked for condiments and I'm told it's in the bag. Got home and checked and I got the pancakes in one container, eggs and hash browns in another and MISSING the country fried steak but did have the other order sirloin tips included. Of coursed I was pissed after quite a drive and looking forward to eating with my son.

Drove all the way back and told cashier/customer service that I'm missing the main dish. She keeps insisting it's in there and she checked herself. Made me doubt myself as she says the country fried steak is underneath the eggs and hash browns. IF it was, then it would have been an awfully small steak. I was afraid she was going to make me drive back home again as I left my order at home as I was preparing the layout/spread. Called son but he had phone on mute and took a while to get him on the phone. Had him take a picture to send to me as proof. After 10 mins, cashier comes waltzing back in with what looks like my forgotten order and didnt even need my proof and hands me over my order.

By the time I get back home, of course pancakes were cold same with the eggs and sirloin tips and hashbrowns. Country fried steak was the only thing luke warm and edible, everything else was greasy and congealing. Of course, I only got butter and syrup, no catsup or salt & pepper as I asked for. Only thing they have going is it's 24 hours ... but so are a few other places. Do yourself a favor.... Go get Denny's or something...