Chipotle Mexican Grill — Restaurant in Los Angeles

Food was fresh and made how I asked

I'm only changing my review simply because the next day. It was as if they did a 180. They even for got one of my items and the way they responded when I called was rude. Then trying saying well we didn't charge you for the burrito. I live 15-20 min away. For me to have to wait to eat my food because my boyfriends food wasn't in the bag isn't ok. Then to try and say well we don't charge you implying I would have to pay for when I wasn't the one who forgot it isn't right at all. I worked for jack in the box for 10 yrs in management. I didn't even get a sorry no did the female who answered the phone acknowledge me when brought to her attention I was there. They acted as if they didnt want to even make it because I said I wanted it freshly made when I get there. Even my own son asked what's wrong they were nice yesterday. And he didn't even come when I went to get my burrito that they forgot to give. Plus the chips...

I actually use to think that leaving a bad rating was only a waist of time; however, after spending $12.67 for one horrible meal I just couldn't desregard it. The service was great! A lot of nice employees; however, the FOOD WAS HORRIBLE! Starting with chips! They were stale as F* I asked if they could please replace them and they did, that was great but guess what? They were Stale as well! ND when I asked for Guacamole for my chips they said it was going to be another $2.00 so my meal would have costed me $14.67? INSANE. I felt uncomfortable going back for the third time to ask for another bag so I just threw them away which btw they weren't Free! I ordered a burritoThe rice was hard, the beans were hard. I unwillingly ate half of it because I had just spent all that money $ ND threw the other half away! SO SO DISAPPOINTED & it was my very first time ever coming to Chipotle and believe me it'll be my last....

My wife and I come here 3×a month, young people work here, not once not twice most of the time I can see mostly all of the employees are frowning, but when in a long line , we can see how they get along with custome rs. To the owners of the store, I'm 73 my wife is 72, this is no lie, as soon as we get up to ordering that's when all the frowns on their faces start, and shorting us on the bowls....I almost feel like saying ' hey guys I don't like TRUMP either, so don't look at us this way , honestly, I would not lie about a subject like this, I'm not that way. I'm really thinking these kids are young and are a little shy of knowledge, me and my wife came to that conclusion. To avoid the hurt. Kids really need to stop judging other races, and the parents are at fault also mainly the parents, frankly I can't stand trump or musk bring all this hate, but don't judge me because I'm white, we all must...